Narvar Return and Exchange

Narvar Returns & Exchanges offers a lot of flexibility in building a custom experience suited for your store, with all messaging and rules open to tweaking. If things get confusing, their support team is extremely responsive and thorough! Analytics is also thorough and easy to compile, which has helped us monitor our return rates on a product level.

Narvar was a much needed support as our business has grown. It has been quite seamless and when we have had any questions our customer support contact was reliable, quick and always with solutions in hand. They are continually evolving features and taking client feedback to lead the way.

Narvar has allowed our organization to turn what was once simply transactional messaging into a revenue stream. It is easy to customize and make updates to include promotional offers, new product launches, and creative changeovers. The ability to schedule these also eliminates the need to time real-time updates to coincide with the aforementioned.

The platform has also reduced our customers' dependency on our in-house Customer Service team by providing real-time information to Sockwell's customers at the click of a button.

If you offer exchanges this app WILL LOSE YOU MONEY. The way that exchanges work on Narvar is completely insane. If a customer buys an item at full price $50 for example and decides to exchange it a week later when the item is now on sale, say $30, Narvar will both give the customer the new order and also refund them $20 dollars back to their credit card for the price difference!! Totally INSANE. The Narvar app is very complicated to set up and very challenging to get to work the way you want it too. The company itself is also a mess, never sent me invoices for shipping and when I reached out to the support team they were unwilling to help me find a workaround just said that everyone is happy with the way they do exchanges. Responded 20 days after I messaged them... I also had a terrible experience speaking with their support representative when trying to resolve this issue which makes the app unusable. I'm very disappointed. The UX is super confusing for our customers and we constantly had to answer messages explaining how to use the portal.

Our experience with Narvar has been exceptional. The platform has been invaluable to our team by streamlining the returns and refund process, making us more efficient as a company and enhancing our reputation for reliability and trustworthiness.
Although there is still room for improvement within the platform, the attention provided by Narvar's Customer Success team has been outstanding. Their exceptional support has helped us resolve issues quickly and efficiently.