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Protect your revenue by transforming refunds into exchanges with our return platform.
Narvar Return & Exchange is purpose-built for Shopify merchants looking to save sales, reduce costs and convert refunds into retained revenue with a wide range of exchange options. You'll maximize your customer lifetime value with highly customizable experiences and convenient return options, take advantage of reverse logistics to get products back faster and seamlessly integrate with the other tools that power your business.
- Save sales and retain revenue with adaptable exchange options and store credit.
- Improve customer experience with industry-leading and convenient return options.
- Manage complexity and make smart decisions with returns intelligence.
包含未翻译的文本
- 亮点
- 可直接在 Shopify 后台使用
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英语
这款应用未翻译成简体中文
适配以下产品：
Shopify Flow, Shopify POS, 结账, Netsuite, Klaviyo, Gorgias, ShipHero, Recharge, Tapcart评论 (19)
Our experience with Narvar has been exceptional. The platform has been invaluable to our team by streamlining the returns and refund process, making us more efficient as a company and enhancing our reputation for reliability and trustworthiness.
Although there is still room for improvement within the platform, the attention provided by Narvar's Customer Success team has been outstanding. Their exceptional support has helped us resolve issues quickly and efficiently.
Updated review (2023.05.24)
We've been using Narvar for a couple of years now, and their team has made a lot of great improvements within the past several months. First, I got a little sneak peek of their new customer interface and it's wonderful. The new customer interface is a lot easier to use/navigate. I can't wait for this new UX|UI to be fully rolled out. We added CS options to our return reasons and we're happy that we can now hide these from customers. It's great that our CS agents now have the option to create a return on the order page in Shopify. Also, their customer support team has been amazing. Shout out to Harrish who is always helpful and responsive. Our experience with Narvar started out on a rough patch, but we are very happy to see that they are making great improvements. Interestingly, it is the only Return App so far that has been able to create solutions for our complex returns issues.
Narvar Returns & Exchanges has been a great returns RMA system for the brand. The only downside is the analytics, its a bit a stretch to get deeper in visibility.
The experience has been amazing. Narvar has allowed us to provide a better experience with all our customers and not only that, but has also made our job easier.
We appreciate that it is intuitive and their customer suppport is always willing to help providing quick solutions.
Narvar has allowed our organization to turn what was once simply transactional messaging into a revenue stream. It is easy to customize and make updates to include promotional offers, new product launches, and creative changeovers. The ability to schedule these also eliminates the need to time real-time updates to coincide with the aforementioned.
The platform has also reduced our customers' dependency on our in-house Customer Service team by providing real-time information to Sockwell's customers at the click of a button.
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