配图图库
通过我们的退货平台,将退款转化为交换,保护您的收入。
Narvar Return & Exchange 是专为寻求节省销售额、降低成本并通过各种交换选项将退款转化为保留收入的Shopify商家而设计的。 您将通过高度可定制的体验和便捷的退货选项,最大化您的客户终身价值,利用逆向物流更快地获取产品,并与驱动您业务的其他工具无缝集成。
- 通过灵活的交换选项和商店信用,节省销售并保留收入。
- 通过行业领先和便捷的退货选项改善客户体验。
- 通过退货智能管理复杂性并做出明智的决策。
包含自动翻译的文本
- 亮点
- 可直接在 Shopify 后台使用
推出日期
2021年8月31日
语言
英语
这款应用未翻译成简体中文
类别
适配以下产品:
Shopify Flow, Shopify POS, 结账, Netsuite, Klaviyo, Gorgias, ShipHero, Recharge, Tapcart评论 (19)
Narvar has allowed our organization to turn what was once simply transactional messaging into a revenue stream. It is easy to customize and make updates to include promotional offers, new product launches, and creative changeovers. The ability to schedule these also eliminates the need to time real-time updates to coincide with the aforementioned.
The platform has also reduced our customers' dependency on our in-house Customer Service team by providing real-time information to Sockwell's customers at the click of a button.
We've been using Narvar for years but moved onto Shopify about a year ago and this app has made returns so much more customizable with easily edited return rules, refund rules, restrictions, exceptions, and more! Almost everything we want to do with returns can be done within this app without having to contact support.
The only problems we've experienced are with exchanges (but that's mostly due to our WMS and I'm certain it's not an issue for most others using Narvar for exchanges) and editing emails - you can edit most all of the copy, but it's confusing and honestly a hassle to figure out what copy you're changing and in which emails and where the "shared" copy will show.
Updated review (2023.05.24)
We've been using Narvar for a couple of years now, and their team has made a lot of great improvements within the past several months. First, I got a little sneak peek of their new customer interface and it's wonderful. The new customer interface is a lot easier to use/navigate. I can't wait for this new UX|UI to be fully rolled out. We added CS options to our return reasons and we're happy that we can now hide these from customers. It's great that our CS agents now have the option to create a return on the order page in Shopify. Also, their customer support team has been amazing. Shout out to Harrish who is always helpful and responsive. Our experience with Narvar started out on a rough patch, but we are very happy to see that they are making great improvements. Interestingly, it is the only Return App so far that has been able to create solutions for our complex returns issues.
Narvar Returns & Exchanges has been a great returns RMA system for the brand. The only downside is the analytics, its a bit a stretch to get deeper in visibility.
The experience has been amazing. Narvar has allowed us to provide a better experience with all our customers and not only that, but has also made our job easier.
We appreciate that it is intuitive and their customer suppport is always willing to help providing quick solutions.
支持
Narvar 可以回答您关于 Narvar Return and Exchange 的任何问题。