Narvar Return and Exchange

Narvar Return and Exchange

定价
免费安装。 可能收取其他费用。
亮点
可直接在 Shopify 后台使用
评分
4.3 (19)
开发人员
Narvar

通过我们的退货平台,将退款转化为交换,保护您的收入。

Narvar Return & Exchange 是专为寻求节省销售额、降低成本并通过各种交换选项将退款转化为保留收入的Shopify商家而设计的。 您将通过高度可定制的体验和便捷的退货选项,最大化您的客户终身价值,利用逆向物流更快地获取产品,并与驱动您业务的其他工具无缝集成。

Narvar Return & Exchange 是专为寻求节省销售额、降低成本并通过各种交换选项将退款转化为保留收入的Shopify商家而设计的。 您将通过高度可定制的体验和便捷的退货选项,最大化您的客户终身价值,利用逆向物流更快地获取产品,并与驱动您业务的其他工具无缝集成。 更多
  • 通过灵活的交换选项和商店信用,节省销售并保留收入。
  • 通过行业领先和便捷的退货选项改善客户体验。
  • 通过退货智能管理复杂性并做出明智的决策。

包含自动翻译的文本

显示原文
亮点
可直接在 Shopify 后台使用

推出日期

2021年8月31日

语言

英语

这款应用未翻译成简体中文

适配以下产品:

Shopify Flow, Shopify POS, 结账, Netsuite, Klaviyo, Gorgias, ShipHero, Recharge, Tapcart

定价

免费安装

免费安装。

免费安装

免费安装。

包含自动翻译的文本

显示原文

所有费用均以USD结算。

评论 (19)

整体评分
4.3
每个评分等级的数量
  • 68% 的评分是 5 星
  • 21% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 11% 的评分是 1 星
2022年2月2日

Narvar was a much needed support as our business has grown. It has been quite seamless and when we have had any questions our customer support contact was reliable, quick and always with solutions in hand. They are continually evolving features and taking client feedback to lead the way.

Hawkins New York
美国
接近3年 人在使用应用
2023年9月27日

Narvar has allowed our organization to turn what was once simply transactional messaging into a revenue stream. It is easy to customize and make updates to include promotional offers, new product launches, and creative changeovers. The ability to schedule these also eliminates the need to time real-time updates to coincide with the aforementioned.

The platform has also reduced our customers' dependency on our in-house Customer Service team by providing real-time information to Sockwell's customers at the click of a button.

Sockwell
美国
1年多 人在使用应用
编辑时间:2023年1月30日

If you offer exchanges this app WILL LOSE YOU MONEY. The way that exchanges work on Narvar is completely insane. If a customer buys an item at full price $50 for example and decides to exchange it a week later when the item is now on sale, say $30, Narvar will both give the customer the new order and also refund them $20 dollars back to their credit card for the price difference!! Totally INSANE. The Narvar app is very complicated to set up and very challenging to get to work the way you want it too. The company itself is also a mess, never sent me invoices for shipping and when I reached out to the support team they were unwilling to help me find a workaround just said that everyone is happy with the way they do exchanges. Responded 20 days after I messaged them... I also had a terrible experience speaking with their support representative when trying to resolve this issue which makes the app unusable. I'm very disappointed. The UX is super confusing for our customers and we constantly had to answer messages explaining how to use the portal.

She's Waisted
美国
接近3年 人在使用应用
2023年6月8日

We have a small staff, so the integration of Narvar has really helped the workload for our customer service team and created a simple self-serve process for customers. This integration has been a great addition and the customers love it!

King's Camo
美国
大约2年 人在使用应用
编辑时间:2023年5月24日

Updated review (2023.05.24)

We've been using Narvar for a couple of years now, and their team has made a lot of great improvements within the past several months. First, I got a little sneak peek of their new customer interface and it's wonderful. The new customer interface is a lot easier to use/navigate. I can't wait for this new UX|UI to be fully rolled out. We added CS options to our return reasons and we're happy that we can now hide these from customers. It's great that our CS agents now have the option to create a return on the order page in Shopify. Also, their customer support team has been amazing. Shout out to Harrish who is always helpful and responsive. Our experience with Narvar started out on a rough patch, but we are very happy to see that they are making great improvements. Interestingly, it is the only Return App so far that has been able to create solutions for our complex returns issues.

C-IN2 New York
美国
大约2年 人在使用应用

支持

Narvar 可以回答您关于 Narvar Return and Exchange 的任何问题。

开发人员

Narvar

3 E 3rd Ave, Suite 211, San Mateo, CA, 94401, US

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