Narvar Return and Exchange

Narvar Return and Exchange

定價
免費安裝。 可能需支付額外費用。
特色
可直接在 Shopify 管理介面使用
評分
4.3 (19)
開發者
Narvar

Protect your revenue by transforming refunds into exchanges with our return platform.

Narvar Return & Exchange is purpose-built for Shopify merchants looking to save sales, reduce costs and convert refunds into retained revenue with a wide range of exchange options. You'll maximize your customer lifetime value with highly customizable experiences and convenient return options, take advantage of reverse logistics to get products back faster and seamlessly integrate with the other tools that power your business.

Narvar Return & Exchange is purpose-built for Shopify merchants looking to save sales, reduce costs and convert refunds into retained revenue with a wide range of exchange options. You'll maximize your customer lifetime value with highly customizable experiences and convenient return options, take advantage of reverse logistics to get products back faster and seamlessly integrate with the other tools that power your business. 更多
  • Save sales and retain revenue with adaptable exchange options and store credit.
  • Improve customer experience with industry-leading and convenient return options.
  • Manage complexity and make smart decisions with returns intelligence.
特色
可直接在 Shopify 管理介面使用

發布日期

2021年8月31日

語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

Shopify Flow, Shopify POS, 結帳頁面, Netsuite, Klaviyo, Gorgias, ShipHero, Recharge, Tapcart

定價

免費安裝

Free to install.

免費安裝

Free to install.

所有費用均以 USD 計價。

評價 (19)

整體評分
4.3
各級評分數量
  • 68% 的評分為 5 顆星
  • 21% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 11% 的評分為 1 顆星
2022年2月2日

Narvar was a much needed support as our business has grown. It has been quite seamless and when we have had any questions our customer support contact was reliable, quick and always with solutions in hand. They are continually evolving features and taking client feedback to lead the way.

Hawkins New York
美國
使用應用程式 接近3年
2023年9月27日

Narvar has allowed our organization to turn what was once simply transactional messaging into a revenue stream. It is easy to customize and make updates to include promotional offers, new product launches, and creative changeovers. The ability to schedule these also eliminates the need to time real-time updates to coincide with the aforementioned.

The platform has also reduced our customers' dependency on our in-house Customer Service team by providing real-time information to Sockwell's customers at the click of a button.

Sockwell
美國
使用應用程式 1年多
編輯時間:2023年1月30日

If you offer exchanges this app WILL LOSE YOU MONEY. The way that exchanges work on Narvar is completely insane. If a customer buys an item at full price $50 for example and decides to exchange it a week later when the item is now on sale, say $30, Narvar will both give the customer the new order and also refund them $20 dollars back to their credit card for the price difference!! Totally INSANE. The Narvar app is very complicated to set up and very challenging to get to work the way you want it too. The company itself is also a mess, never sent me invoices for shipping and when I reached out to the support team they were unwilling to help me find a workaround just said that everyone is happy with the way they do exchanges. Responded 20 days after I messaged them... I also had a terrible experience speaking with their support representative when trying to resolve this issue which makes the app unusable. I'm very disappointed. The UX is super confusing for our customers and we constantly had to answer messages explaining how to use the portal.

She's Waisted
美國
使用應用程式 接近3年
2023年6月8日

We have a small staff, so the integration of Narvar has really helped the workload for our customer service team and created a simple self-serve process for customers. This integration has been a great addition and the customers love it!

King's Camo
美國
使用應用程式 大約2年
編輯時間:2023年5月24日

Updated review (2023.05.24)

We've been using Narvar for a couple of years now, and their team has made a lot of great improvements within the past several months. First, I got a little sneak peek of their new customer interface and it's wonderful. The new customer interface is a lot easier to use/navigate. I can't wait for this new UX|UI to be fully rolled out. We added CS options to our return reasons and we're happy that we can now hide these from customers. It's great that our CS agents now have the option to create a return on the order page in Shopify. Also, their customer support team has been amazing. Shout out to Harrish who is always helpful and responsive. Our experience with Narvar started out on a rough patch, but we are very happy to see that they are making great improvements. Interestingly, it is the only Return App so far that has been able to create solutions for our complex returns issues.

C-IN2 New York
美國
使用應用程式 大約2年

支援服務

「Narvar」會回答您對於「Narvar Return and Exchange」的任何問題。

開發者

Narvar

3 E 3rd Ave, Suite 211, San Mateo, CA, 94401, US

資源

開發者無法直接以繁體中文提供支援。

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