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We love how easy Nash makes it for our customers to get their orders quick and seamlessly. Everything has been working out well for us. The support team is amazing too!
We've had great experiences with Nash Delivery. Our customers love getting their orders quickly and without hassle. It's been a fantastic addition to our service!
Great app! Easy way to get into local delivery. Works easily with Shopify and when we had questions Nash had quick answers. Nash made local delivery just as easy as our standard parcel shipping.
I recently had a good experience with Nash. They delivered a package on time and exceeded my expectations in every way.
Also, communication with the support team is excellent.
Great app and support. Saved us a lot of time and opened up our stores for more deliveries at lower prices.
An amazing app, great delivery features and SUPERB support team!
Great team and great service !
2/2/24 After a productive conversation with Gabriella, I was heard. The issues I had in December were acknowledged, and an apology was made without first placing blame on me or UBER. I am pleased that the accounting department found a way to pay the refund owed to me promptly. While I would not use the platform again, it could benefit those in a different industry.
1/22/24 - The app is crap, and so is their customer service. A driver swapped two deliveries. When I reached out to Nash CS, I was told they could do nothing; I would need to recreate the gifts and request new deliveries, then reach out to UBER for a refund. To make matters worse, they have yet to give me my credit from UBER.
We're sorry to hear that some of your deliveries through Uber missed the mark.
Nash gives direct access to 3rd party delivery provider networks, which means that while our platform easily enables and manages deliveries, we have little control over the actions of the drivers themselves. However, our customer support team works to reconcile any issues through our delivery provider partnerships when they arise, such as securing refunds, to support merchants.
In this instance, our customer support team successfully followed up with Uber and secured a refund for you, which was deposited to your account. The delay in the payment was because we did not have your bank information on file after you canceled your account.
If you have any specific feedback about the app and the experience, we welcome you to return our calls. We do appreciate that we had the chance to power more than 40 successful deliveries for you, and we'll use your feedback to make our app even more reliable going forward. We would love to work with you again in the future.
I'm sure it could be a great app, but it doesn't work for stores that have multiple locations. It will pull the inventory from wherever, it doesn't link into the native shopify local delivery settings unfortunately.
Thank you for sharing your feedback. We’re sorry to hear that you ran into trouble getting our app up and running! We appreciate your time and want to assure you that our app is designed to work seamlessly with multiple locations, and we power delivery for many Shopify stores with more than one location.
We want to clarify that the issue is related to store settings controlled via Shopify rather than the app itself. We understand the challenges you faced, and we apologize for any confusion. Our team has reached out to you via email and phone and will continue to do so in hopes of connecting as we're still open to scheduling a call with our onboarding specialist to ensure a smooth setup and resolve this issue.
Your experience matters to us, and we're committed to resolving any other challenges you may encounter. Please consider giving our setup another try, and feel free to reach out if you have any further questions or concerns.
Here to help,
Nash Team
Great service so far by the team, Hasaan is great, very helpful.
The same-day delivery is great and my customers really appreciate it. I sell perishable goods so it helps my cost in other ways as well, overall great app so far!