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Navidium is unlike any other and finally provides the option as a seller to help offer insurance and keep all communications in house with customers so we know our customers are receiving the best care from start to finish without having to fight through claims and third party companies.
I've been really impressed with the app and the team behind it. The idea behind this is genius and it has generated significant added revenue for us in the past month we've had the app live at checkout. Ecom Propeller have gone above and beyond to accommodate our requests. Customer's also love the security and peace of mind element. It's a win win. Give it a go.
Fantastic app that works really well. App developers helped me set everything up and make sure it was working properly. Significantly cheaper than Route and has so much more functionality
Navidium is great, much better than our previous option, Route, which was proving confusing & blunt in terms of our customers being able to submit claims. Marc and the team did a fantastic job of integrating with our store as well, we have a tricky store set-up, and Marc went above and beyond in getting Navidium to work properly. Very happy with this app!
I have a small business and Navidium has been a blessing for shipping my candles and wax melts. It allows me to control the fees and retain costs unlike other companies that keep everything. This allows me keep a personal touch and handle any claims internally. The customers appreciate the swiftness that I'm able to take care of them. I appreciate that I don't have to submit claims to another company and wait for replies.
So grateful for this app!! Allows me to have a generous customer service policy and manage my own claims. Functionality is awesome. Highly recommend!
Wish I would have downloaded this sooner!! Left a lot of money on the table using Route. Easy to setup too.
Great app! Navidium works well and they even set it up for us. The company is really supportive of small businesses like ours.
Such a game-changer! Not only is Navidium profitable for us but extremely helpful to our Customer Service procedures in keeping track of shipping claims and any potential repeat offenders. The installation process was a breeze and the team is beyond helpful. Definitely recommend downloading Navidium for your store!
Very valuable app to use. It's low maintenance, easy to use, quick install. It helps our customer service dept determine which orders needs to handled quickly on the claims.