Navidium Shipping Protection

Joul helped me cancel a claim, and show me how to use it in the future. Thanks for the great assistance.

We used Route and they tried to bully us into staying with them after we changed. Navidium is a much more beneficial solution for us. We process tens of thousands of orders every year but were only getting about 10 claims per year through Route, and they would deny 2-3 of them and piss off the customer! We would end up replacing them at our expense anyway to keep the customer happy. With Navidium, we still get the process automated, but we realize a significant chunk of money above and beyond and replacement costs. Highly recommend.

An incredible app. If you're considering a shipping protection option for customers - you may as well self-fund it. Navidium makes it easy and seamless and we're seeing a strong take rate.

I wanna to leave. review for this guys forever...best app I ever got. my clients fells more protected, it generates us more revenue, we can refund parcels without been out of pocket, and the costumer service is 10 out of 10 , thank you so so much

We are still new but recently switched over from another provider due to some pain points I'm sure other merchants have experienced. So far the Navidium team has been great in getting Navidium installed quickly and being responsive to any issues that arise. It's nice that you can create claims and reshipments right in the portal and easily keep track that way. Not only that, but the fees don't go to a third party which helps the merchant recoup the cost of lost packages and sending reshipments. This also allows you to handle any customer order issues directly instead of sending them to a third party which creates a more streamlined customer experience. Navidium cuts out the middle man and allows the merchant to create a better experience for the customer!

This is a great app and company, much more honest and supportive than Route. Highly recommend this company rather than Route, we dealt with both.

I can't say enough about how wonderful Marc and this app has been. It's easy to use and looks beautiful on our website. They have worked with me through the entire installation and have even checked in to make sure it's meeting my needs. I had a couple tweaks and the response time and assistance came within hours, not days like other apps. This is a great app and it's backed by a great team. You won't have any regrets on installing it or paying for it, because you get constant updates and wonderful support. That's literally all you can ask for.

Navidium is such an awesome alternative to all the scammy shipping insurance apps. With this app we've been able to give our customers peace of mind as well as simplify the process when the rare occasion happens when a package needs to be resent to someone due to incorrect delivery or theft. The owner Marc is so helpful and goes way beyond to help with anything you need. I've recommended this to other store owners and everyone loves it!

Marc and the team are absolutely amazing and provide awesome support. Coming over from Route (a third party app) to now being able to manage, control and also profit from using Navidium has been the best decision for us.

Navidium has provided us with an additional channel for revenue while also giving us total control over the claims/refunds process. Our customers get answers faster. Highly recommend this app for any store, particularly ones that don't receive a high volume of returns, damages, etc.. Very happy and wish I discovered it sooner!