Navidium Shipping Protection

Great app. Works well. Customer service is responsive. What else could you want? it does the job without errors.

We moved from another app that made the customer experience difficult. It was important to us to handle the claims as we saw fit and Navidum allows us to do that. Highly recommend this app for self-management of any insurance claims. Easy integration. Support emails could be answered a little more quickly but overall we are super happy with the app and the support we've received.

We've tested a couple other apps before trying Navidium, including one of the best known apps. And I have to say, they are completely useless. A total waste of time, money and energy. Now....Navidium on the other hand, well - they are game changer! I highly recommend them. First, the app works. Second, it doesn't slow your site down. Third, your clients are happy and you are able to cover lost/damaged items with less stress and issues. So what's not to love? :)
But most of all? The support, including the owner, is accessible, responsive and work HARD to make things right for those of us in ecommerce. The competition doesn't do that.
If you are looking for an app, then stop your search and give Navidium a try!

Great app, works as promised and our customers love the peace of mind that shipping protection brings. Most important is that we are the ones providing the protection and neither ourselves or our customers have to contact or negotiate with a 3rd party to file a claim.

so happy we switched to navidium. it's so easy to use and has allowed us to handle claim in house which makes it so much faster and offers a better customer journey.
nowadays there are so many stolen packages, and normally its the brand that has to cover this loss, not anymore! the additional income stream is also not to be overlooked, this has really helped us cover unexpected shipping fees and allow us to cover any claim without worrying about losing money on an order.

highly recommend navidium, thank you for bringing control back to the brands!

i would give it more than 5 stars if i could!

Great customer support so far and quick help with installation. Happy to provide this feature to our customers!

Dynamite app with even better customer service! Marc and his team explained everything and even helped us with a work around as our theme was throwing some errors. Navidium has helped leaps and bounds over other shipping insurance apps we tried. Must have app!

I'm SO glad we switched to Navidium from the other shipping protection app we were using that kept all the revenue our store was generating.

Since then we have seen a 44% conversion rate for Navidium and our customers are happier than ever with the improved problem resolution we are now able to offer.

The customer support from Navidium has been fantastic. The look and feel of the widget feels very well implemented into our checkout and theme as well.

Big shoutout to Marc from Navidium as well. Super down to earth, friendly and resourceful in all things e-commerce related.

If you don't have Navidium installed on your store, you're missing out!

Would recommend to any online company that is shipped DTC. If you don't have this app you are leaving money on the table.

We honestly don't review apps (and we utilizes over 40 in our Shopify store), because most don't work as promised, but I will take the time to review this app.

We are continually impressed not only by this app's performance, but also their customer service.

When it came to set-up, they were with us every step of the way, answering questions quickly and efficiently. Their support team has complete knowledge of their product, but more importantly, they have knowledge of running a business on Shopify, which is rare. Often times, when we deal with apps' customer service teams, they know programming, but can't fully understand our business needs because they haven't run a business.

This app gives us, and more importantly our customers, peace of mind and confidence purchasing with us, while also generating extra revenue to cover any shipping issues. We highly recommend.