Navidium Shipping Protection

Navidium is a great app. Honestly, it is so simple to use and allows me to generate extra income so I can cover any shipping issues that my customers face. They also have a ton of features to help me tailor the Navidium to specific products.

Love this app! Incredible, friendly, personalized support that provides fast and easy installation. Zero friction on install!! We were in business with Navidium very quickly and the app has a super simple dashboard to track metrics we want to see, plus a tool to track and report on claims. The claim feature has replaced an internal (Google sheet) that we'd used, for an easy, centralized place to measure claims (and no we don't have that many, but they're all in one easy-to-find place!) If you're on the fence, get the app.

Can't say enough great things about the app or the team behind it. If you're looking for shipping protection this is the only app you should consider!

Why give all your money to another company for shipping protection when you can easily manage it all internally? And why rely on another company that can choose deny a claim even though the customer paid for the protection?

Navidium creates a better experience for your customer happiness and makes the most sense for your bottom line. Don't even think twice if you're considering a protection app!

Navidium has been a frustration free experience so far which has been great. We previously worked with Route and the advantages that we have gotten with Navidium have been 100% worth it and a no brainer to stay with Navidium. We actually MAKE money with Navidium. This alone makes the switch worth. The customer and company portal are the easiest platforms to use for us. We have been with Navidium for about 3 months at this point and it has been such a great experience. Their CS team is very nice and pleasant to work with.
All in all, Navidium has been an amazing overall experience and a no-brainer to work with. I encourage anyone to use Navidium, you won't be sorry!

5++ Stars -Navidium has been a blessing to our small business, we switched from "the other guys" and wish we had done it sooner. We now have better control over claims and our customers appreciate talking to the company they purchased from, instead of a random company that knows nothing about leather. Navidium has allowed us to provide excellent customer service to our clients during a stressful event. Thanks Navidium....you are the best!!!!

I would have given this app 10 stars if that was possible! The creators of this app are genius. We were using a different shipping protection app but they didn't have great customer service for us on the back end, or for our customers who had issues with lost/damaged packages. Navidium puts the control of how our customers issues get handled BUT simplifies it with this perfect app. We can now help our customers have an easy time making a claim and having the funds to refund instantly or send a new package.

Also they're super fast at adding the app to our theme for us whenever we've had to change our theme! Exceptional customer service and all around couldn't be happier.

WORTH EVERY PENNY!

Awesome app, gives our business control over when and how we refund our customers WITHOUT relying on third parties to manage the process. Fits well into our customer service workflow. Love this app and will recommend to anyone wanting to offer an internal way to manage refunds and replacements. Thanks guys, keep up the good work!

Huge fan of the Navidium app. Unlike the competitors, this app was created with the small business operators in mind. Installation was quick and easy. Questions have always been answered promptly by support. The admin is intuitive and provides full control over the appearance and logic behind how the app presents at checkout. You can turn your vision into reality in an hour if you want to go fully custom. We love that you can easily match your branding if you so choose. Customers appreciate the peace of mind especially for first time customers. And for us we know we can resolve missing shipments right away to keep customers happy. The Navidium team is also extremely transparent, communicates well, and is constantly working on new updates and features. Highly recommend giving the app a try - we think most will be surprised by the conversion bump and the opt in rate.

Navidium is a must for a small business, especially when shipping delicate items. We switched from another big name and should have started with these guys from the get go. It makes sense that we control the fees and retain costs unlike the other similar apps to which they keep all of the fees. We now handle our claims internally to which allows us to provide a more personal touch that our customers appreciate.

For the longest time, the traditional shipping insurance model felt like a necessary but cumbersome appendage to my business operations. Navidium changed all that!

Instead of being tethered to external shipping insurance apps, Navidium has empowered us to bring the entire shipping protection program in-house. The genius lies in its self-service nature. The freedom to manage and create our own self-funded shipping protection plan, while also handling incoming claims, offers an unparalleled sense of control.

The financial benefits cannot be understated. With Navidium, we're not just saving by bypassing third-party insurance providers but also generating an additional revenue stream. Being able to route shipping protection fees back into our business is a game changer, especially during times when claims are low!

What I particularly adore is the digital product cart upsell feature. Not only does it offer a method to offset the costs of unforeseen shipping issues, but it also provides a strategic way to boost overall sales.

The suite of features, including comprehensive reporting, a claims portal, one-click refunds and reorders, is both robust and user-friendly; Navidium fits seamlessly into our operational workflow!

In essence, Navidium Shipping Protection is more than just an app, it's a paradigm shift in how e-commerce businesses should approach shipping protection. For those looking to elevate their shipping strategy while also optimising for profit, Navidium is the golden ticket. Cheers to smarter shipping and increased revenue!