Navidium Shipping Protection

We love this app! It is exactly what we've been wanting for our store. We've been able to seamlessly help our customers with refunds/returns/replacements. Unlike some of our previous order protection apps, Navidium has been easier to use and makes the best sense financially, for our business! 10/10 would recommend to EVERY business owner.

Excellent app, easy installation and quickly added additional revenue to our business. We were getting lots of packages that customers said they didn't receive or were stolen, this helps recoup those losses. It's really a no brainer and after reviewing other shipping insurance apps like shipinsure, route etc, i found this one to be the most straightforward and exactly what we were looking for.

Fantastic app that gives all the power and revenue of Shipping protection to the merchant. Additionally, there are new features outside of shipping protection added to this feature set basically every quarter or even more often. We have killed it with Navidium and won't switch to a different provider anytime in the foreseeable future.

Navidium is a no-brainer. Before switching to Navidium we tried a couple different order protection tools and while they all did the job they were expected to do, the app providers were the ones reaping nearly all the benefit. 99%+ of our customers receive their order without issue, which means our former order protection apps were raking it in from our customers, our site, and our paid efforts. Navidium's service is incredible, affordable, and lets us as the brand benefit most from their app. Very pleased!

Great app for the small business. No third parties needed to manage insurance process. The Navidium team was very quick helping to install an app. I highly recommend it to every Shopify store owner.

We’ve been using Navidium for a few months and have had a very positive experience! Easy installation and I don’t have to deal with a third party claim filing middle man. Absolutely worth it!

We said BYE to Route months ago and haven't looked back since. Route was not processing claims properly, denying claims that were simple shipping damage leaving us in the end out of pocket. A few friends in business recommended Navidium and it has been amazing and has allowed us to control our own claims and work directly with our customers which has been a win/win. So if you're on the fence of leaving Route (especially after their insane price increase of rates) seriously do it, you won't regret it! I know I sure haven't regretted it :)

Navidium Shipping Protection has worked well for our small business. I only wish it didn't show up as a product as most people do 'opt in' it will generally be in your top three with no way to filter it out of an actual store product vs shipping protection.

Navidium was easy to install, easy to use, and gets what need done so seamlessly. The team is also very helpful in making sure the implementation works and is an easy UX for the customer. Navidium is also very open to communication and feedback, taking into consideration new ideas and features that could make the app even better.

Excellent app, works great and integration was smooth. The support team is extremely responsive and fast at resolving any potential issues brought forward to them.. highly recommend this over the other similar apps.