Navidium Shipping Protection

An absolute no brainer for anyone selling physical products in e-commerce.

I would have given this app 10 stars if that was possible! The creators of this app are genius. We were using a different shipping protection app but they didn't have great customer service for us on the back end, or for our customers who had issues with lost/damaged packages. Navidium puts the control of how our customers issues get handled BUT simplifies it with this perfect app. We can now help our customers have an easy time making a claim and having the funds to refund instantly or send a new package.

Also they're super fast at adding the app to our theme for us whenever we've had to change our theme! Exceptional customer service and all around couldn't be happier.

WORTH EVERY PENNY!

Navidium is an absolute must have for our DTC Shopify store. Expert onboarding and set it and forget it. We have a terrific opt in rate and its great peace of mind for our customers. Don't hesitate...I was afraid to offer this product at first and I have no idea why now.

Its a total no brainer!

Navidium is the best shipping app out there. Period. In fact, out of all the apps we are using, this is one of the most valuable ones for us as a business.

I've used their un-named competitors' offering, and they are horrible. They made it very difficult for users to receive reimbursement as they constantly made denials. With Navidium, you bring the power into your hands to give people proper customer service.

Bravo! Highly recommended.

Best shipping protection service out there, I have used competitors products but they slow down your time to help the customer (which matters the most) navidiium lets you handle the service its the best!

Customer service is top notch. With Navidium, businesses control their own shipping protection service which is great for customer service. No other business to rely on to make sure you have happy customers.

I would like to say up front that we were using Route shipping protection until we were notified one day that the rates were going up by 50%. This was a unilateral move by Route and we weren't engaged in any discussion leading up to the rate hike announcement. Immediately upon receipt of this notice I informed Route that "we were out." Route responded that the message was 'sent by mistake' . . . I don't know what you think about that but, as for me, Route completely lost my trust.

After our departure from Route we looked around for alternative shipping protection solutions. We were delighted to find Navidium, primarily because it put control of our shipping protection in our hands, rather than a 3rd party. Since implementing Navidium we have had a more streamlined and seamless relationship in resolving shipping problems for our customers. Our customers are happier, therefore, we are happier. With Navidium there is no more 'mixed messaging' and the customer has only one point of contact - our customer service department.

We have found Marc and his team to be very responsive to our needs in the setup process (which is actually pretty easy) as well as the resolution of a glitch we experienced. You will not be disappointed with the support available with Navidium.

Marc and his team have been great since day one when we made the switch over to them. It is nice to have another viable option.

Navidium was easy to install, easy to use, and gets what need done so seamlessly. The team is also very helpful in making sure the implementation works and is an easy UX for the customer. Navidium is also very open to communication and feedback, taking into consideration new ideas and features that could make the app even better.

Navidium is a no-brainer. Before switching to Navidium we tried a couple different order protection tools and while they all did the job they were expected to do, the app providers were the ones reaping nearly all the benefit. 99%+ of our customers receive their order without issue, which means our former order protection apps were raking it in from our customers, our site, and our paid efforts. Navidium's service is incredible, affordable, and lets us as the brand benefit most from their app. Very pleased!