Navidium Shipping Protection

Awesome app, gives our business control over when and how we refund our customers WITHOUT relying on third parties to manage the process. Fits well into our customer service workflow. Love this app and will recommend to anyone wanting to offer an internal way to manage refunds and replacements. Thanks guys, keep up the good work!

An absolute no brainer for anyone selling physical products in e-commerce.

Very straightforward app and the Navidium team handled installation the next day. Didn't have to do anything except set our preferences. Highly recommend, especially if you're deciding between other shipping protection options. Navidium made the most sense for us–no bs, very accommodating, and transparent.

Have used this for ~2 - 3 months now with great results. We ran a test and it indeed product more average contribution dollars per user than without Navidium. The team also helped us with an extensive & tricky custom install. Highly recommend!

I would have given this app 10 stars if that was possible! The creators of this app are genius. We were using a different shipping protection app but they didn't have great customer service for us on the back end, or for our customers who had issues with lost/damaged packages. Navidium puts the control of how our customers issues get handled BUT simplifies it with this perfect app. We can now help our customers have an easy time making a claim and having the funds to refund instantly or send a new package.

Also they're super fast at adding the app to our theme for us whenever we've had to change our theme! Exceptional customer service and all around couldn't be happier.

WORTH EVERY PENNY!

Navidium is an absolute must have for our DTC Shopify store. Expert onboarding and set it and forget it. We have a terrific opt in rate and its great peace of mind for our customers. Don't hesitate...I was afraid to offer this product at first and I have no idea why now.

Its a total no brainer!

Navidium is the best shipping app out there. Period. In fact, out of all the apps we are using, this is one of the most valuable ones for us as a business.

I've used their un-named competitors' offering, and they are horrible. They made it very difficult for users to receive reimbursement as they constantly made denials. With Navidium, you bring the power into your hands to give people proper customer service.

Bravo! Highly recommended.

Best shipping protection service out there, I have used competitors products but they slow down your time to help the customer (which matters the most) navidiium lets you handle the service its the best!

Customer service is top notch. With Navidium, businesses control their own shipping protection service which is great for customer service. No other business to rely on to make sure you have happy customers.

I would like to say up front that we were using Route shipping protection until we were notified one day that the rates were going up by 50%. This was a unilateral move by Route and we weren't engaged in any discussion leading up to the rate hike announcement. Immediately upon receipt of this notice I informed Route that "we were out." Route responded that the message was 'sent by mistake' . . . I don't know what you think about that but, as for me, Route completely lost my trust.

After our departure from Route we looked around for alternative shipping protection solutions. We were delighted to find Navidium, primarily because it put control of our shipping protection in our hands, rather than a 3rd party. Since implementing Navidium we have had a more streamlined and seamless relationship in resolving shipping problems for our customers. Our customers are happier, therefore, we are happier. With Navidium there is no more 'mixed messaging' and the customer has only one point of contact - our customer service department.

We have found Marc and his team to be very responsive to our needs in the setup process (which is actually pretty easy) as well as the resolution of a glitch we experienced. You will not be disappointed with the support available with Navidium.