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We've used this app for less than a week and it's already out-performed the shipping protection upsell we created. Navidium is very, very well optimized and has a great customer service area for tracking refunds and replacement. So glad to have found out about it!
Team is active in use groups online and available to answer questions quickly. Install was easy and it works as intended. MUCH better alternative to other shipping protection programs.
Navidium shipping protection is a must have app for all your shipping claim issues. It ‘seamless design, ease of use and practical approach makes this app unique. Now I have funds to cover any shipping cost such as damage, stolen or lost; as you all know is out of our control as sellers but our customers want their product so you can’t blame them for getting upset when they don’t get it or it is damage. Customers are happy to pay a reasonable amount for this protection which you have full control of what you will charge the customer and the customer can easily chose to opt-in right in the shopping cart! As a result, we are free to deal with each issue individually keeping our new and loyal customers very happy. As for support, Marc is excellent when it comes to support which is VERY critical to us as a growing business. There were a few issues that Marc dealt with immediately with a great attitude of support and some fun too! Thanks again Marc for creating this app. Looking forward to working with you as we continue to move forward in a positive path for everyone! WIN! WIN!
Having switched over from Route, this app works flawlessly and the integration into the site was extremely smooth! Definitely recommend for any retailers looking to give customers added assurance during checkout for their delivery.
I expect that sometimes an app may have glitches but I’ve been battling these glitches since Nov 16. I’ve had to delete the app twice now due to lost sales for these reasons.
1. Toggle button is on at cart page but item & charge is removed when you get to checkout.
2. Doesn’t charge correct % on order total. For example if you have 2%, when a customer orders $100 worth of an item it charges $2.25 not $2.
3. Doesn’t charge the correct amount if you choose static rate. A customer got charged $3 for a $15 item when it should have been $1.
4. The static rate may not work upon initial installation and you have to reach out.
5. When toggling off the insurance on cart page the text doesn’t change to the “opt out” information.
6. The Learn More link is also not displaying on the cart page.
Hi there,
I'm one of the co founders of Navidium,and wanted to hop on and apologize for any glitches or difficulties you had with our app.
1-5 are all issues that usually occur when the core product in Shopify is changed or have their variants changed oj Shopify end. While we also wish we could have an exact match %, the reality is that no one is able to do that properly due in large to shopify's limitation of 100 variants per product. Our % rounds up to the next available variant,but we do have quite a lot of customizable options we can do on our backend to help get you as close as you need.
As for the static, again, most likely the issue was related to variants being changed after the install.
All in all, we have 1000s of merchants using Navidium, and I'm confident we can get this working for you properly. If you'd like to reach out directly to me you can do so at marc@navidiumapp.com and I'll happily personally oversee your set up to make sure you are 100% satisfied and it has zero glitches.
I'm so sorry your experience didn't live up to our reputation and standards. I'd love the chance to correct this for you!
Best,
Marc
Co founder Navidiumapp
I was looking for a simple yet effective package protection app and Navidium ticked off all the boxes. Their customer support is A+! Very happy with this app.
I recently just switched to this app! I love it first off the guys are super helpful and quick to respond - they had me up and running within a few hours. Download the app today you won't be disappointed.. It works really well
Navidium is a game-changer!! After paying Route hundreds of dollars each week and not seeing any of that money ourselves, we switched to Navidium, which allows us to keep any money that isn't used to replace or refund orders. Navidium should be an absolute no-brainer for anyone that runs a business and takes care of their customers. The app was very easy to install and the icons and shipping protection wording are very easy to change to make it your own protection plan. Customer service is lightning fast and has answered every question I've had so far almost immediately. I HIGHLY recommend at least doing the free trial for Navidium. You'll be so impressed, there will be no reason to not become a lifetime customer. Thanks Navidium for making such an awesome app to help us take care of our customers!
I Used this app and start making money on the first day - Amazing how simple and easy it can be to add shipping insurance and increase profits on day 1
you doing great job guys!
A must-have for each eCommerce site. An extra revenue stream for your site.
Great support and CS. The convention rate on this up is super high.