Navidium Shipping Protection

It is an amazing app, an amazing team, and amazing results. Recommend 100%

Navidium has been a game-changer for us! Prior to Navidium, we were using a Shipping Insurance app (y'all know the one) that was not so helpful at all when it came to dealing with lost, stolen, or damaged orders. Navidium has allowed us to personalize the shipping protection experience that has given us (as the company) greater control that in turn impacts our customer's satisfaction and peace of mind. Very grateful!

Navidium is a must for a small business, especially when shipping delicate items. We switched from another big name and should have started with these guys from the get go. It makes sense that we control the fees and retain costs unlike the other similar apps to which they keep all of the fees. We now handle our claims internally to which allows us to provide a more personal touch that our customers appreciate.

This App has saved us so much money. Used to use another company that sells package protection but deals with the customer. We switched and will never go back.

I have been using this app almost two year. Fantastic app. Navidium alway get back with me quickly if I have questions. Easy app that everyone can install it.

Awesome app, gives our business control over when and how we refund our customers WITHOUT relying on third parties to manage the process. Fits well into our customer service workflow. Love this app and will recommend to anyone wanting to offer an internal way to manage refunds and replacements. Thanks guys, keep up the good work!

An absolute no brainer for anyone selling physical products in e-commerce.

Very straightforward app and the Navidium team handled installation the next day. Didn't have to do anything except set our preferences. Highly recommend, especially if you're deciding between other shipping protection options. Navidium made the most sense for us–no bs, very accommodating, and transparent.

Have used this for ~2 - 3 months now with great results. We ran a test and it indeed product more average contribution dollars per user than without Navidium. The team also helped us with an extensive & tricky custom install. Highly recommend!

I would have given this app 10 stars if that was possible! The creators of this app are genius. We were using a different shipping protection app but they didn't have great customer service for us on the back end, or for our customers who had issues with lost/damaged packages. Navidium puts the control of how our customers issues get handled BUT simplifies it with this perfect app. We can now help our customers have an easy time making a claim and having the funds to refund instantly or send a new package.

Also they're super fast at adding the app to our theme for us whenever we've had to change our theme! Exceptional customer service and all around couldn't be happier.

WORTH EVERY PENNY!