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Love Navidium! Game changer for the shipping insurance world. Excited for the new features coming soon as well.
Great product. Great service. Marc always does a great job communicating what he and his team are up to in terms of all the different ways they support merchants.
The team at Navidium have been stellar. Despite being on the trial I received white glove service from the get-go. Customers are loving the feeling of extra protection and the increased service level that they can now opt in to. Small team, great service, and so far a great response from our customers.
I LOVE LOVE LOVE this app! It allows us to offset our reshipping costs and track the performance of our shipping carriers in the most efficient way. Support is amazing too.
From the start I could tell the team behind this app weren't new to this game. They quickly installed and set up the app for us, and it literally took us maybe a day or two before the monthly app fees were covered just from shipping insurance fees we collected. App runs butter smooth, doesn't add any lag (which can not be said for some of the comparable apps), and support is quick to reply to any question. However nothing is as satisfying as opening the dashboard each day to see the growth revenue and seeing how I'm able to both satisfy our customers and still recover some of my insane shipping costs at the same time. This is an absolute must to any shopify store big or small. If you sell products and ship them, download it and have them set it up for you. You will not regret it. Excited to try order bumps!!!
Great app, fair fees. Instead of taking a percentage of sales, they just charge a flat, fair monthly fee. This app is great!
This app is a MUST. Not only can you provide a better experience to your customers, you can also improve your margin to cover unexpected chargebacks, refunds, and stolen packages. It protects your customers AND your small business. This app deserves 10 Stars, especially because of how helpful and attentive to detail Marc is. This company is going places. Oh and by the way: 80-90% of people take up the protection. Customers feel much safer knowing they are insured incase something happens. A must-have for all shopify stores.
This app is wonderful and so are the developers behind it. The support is quick and efficient. The app does exactly what it is supposed to do. And best of all we get to control the customer experience and delight our customers. Highly recommend for any e-commerce company that cares about taking care of their customers. Thanks!
Excellent app, works great and integration was smooth. The support team is extremely responsive and fast at resolving any potential issues brought forward to them.. highly recommend this over the other similar apps.
Navidium is a must for a small business, especially when shipping delicate items. We switched from another big name and should have started with these guys from the get go. It makes sense that we control the fees and retain costs unlike the other similar apps to which they keep all of the fees. We now handle our claims internally to which allows us to provide a more personal touch that our customers appreciate.