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We are so much happier with Navidium! We had used Route in the past and there were just alway so many issues. Thank you for making a quality app with superior customer service. All of us on the Raingler team appreciate what you guys do!
An absolute MUST for any Shopify store owner! This is a MUST DOWNLOAD. App has allowed us to kick all the other parasite shipping insurance companies to the curb and pocket our own profits. Support is the best that it gets. We are so grateful for this app and Navidium! THANK YOU!
Happy with everything we have been able to provide our customers. Gives them a piece of mind we stand behind our products and company.
Edit: I was wrong. Their team quickly contacted me concerning my negative review and was eager to solve my issue with a custom solution. The team was quick to solve the aforementioned issue within 2 days. Im looking forward to further work with Navidium and further functionalities. The app has its advantages. The analytics could need some improvement. The support isnt really responsive but friendly. The major disadvantage is that this app doesnt integrate with Gtranslate at all which we have to heavily rely on. Unfortunately Navidium can’t be translated since its section is written inside JavaScript.
The gtranslate system can only translate texts if the structure and texts are written inside JSON objects.
Customer service has been great! This has been the best business decision I’ve made in 2021. Postal services has been denying almost all of my claims, I got tired of it & decided to download this app. 5 stars for sure! loving this app!
Mark and his team are world class. Really impressed with this app, easy to use, far better than what anyone else has to offer. Support small businesses like Navidium!
I highly recommend this app because it's best for both parties in a transaction. The business is covered, and the customer isn't waiting an outrageous 30+ days for resolution of their lost/stolen/damaged goods.
I used other protection apps and they did nothing but enrage customers with how long it would take to resolve cases, which is stressful for the store and customers.
Phenomenal app. We couldn't be happier. Navidium has allowed us to give our customers the service they deserve by actually approving claims, unlike other protection apps we have used. Our customers are satisfied and so are we!
This app has helped our store make any lost or stolen shipments, a breeze to replace for our customers! No waiting on claim approvals, so we can do what we do best and ensure our customers have the smoothest customer experience possible! Thank you, Navidium!
This app has literally helped our store save so much $$ ! We were already sending out so many replacements to our customers and the Route app we were using before was not customer friendly and had a long waiting period. This app let's us service our customers right away.!