Navidium Shipping Protection

This is a real app developed by people who understand and appreciate the retailer. We used to use Route for a brief period which was a waste of our valuable dollars. Route keeps all monies made plus they charge you a fortune on top of that. A total joke. Navidium provides an affordable logical solution to insurance where YOU the retailer get to keep the money you make off of each order and then allocate funds as needed when you have a claim. The people behind this company are incredible and CARE about your and our experience. Highly recommend!

We switched from Route... Why pay another company tons of money and redirect our customers to their app/team? It was a broken experience and one we found that route was not accepting claims and leaving customers with a bad taste in their mouth.

Navidium put the entire experience back into our hands with a better experience for our customers and for us to recover costs and sometimes more when a shipment goes wrong or is stolen.

I would 100% suggest companies go this route for the customer experience alone, and the benefit of a managing your own claims and not having a company your paying a ton of money too to simply decline them.

I highly recommend this app because it's best for both parties in a transaction. The business is covered, and the customer isn't waiting an outrageous 30+ days for resolution of their lost/stolen/damaged goods.

I used other protection apps and they did nothing but enrage customers with how long it would take to resolve cases, which is stressful for the store and customers.

I was in the midst of cancelling my then existing shipping insurance company, for a number of reasons, including upsetting my customers and refusing to answer my quests vis email.

I was fortunate enough to find Navidium. I set up an appointment and even recorded the conversation; to insure I heard everything correctly, to either sign up or go without any type of shipping insurance options.

Therese from Navidium, asked me about my current circumstances and then provide me with a full explain on all the features that Navidium app provides… In her demonstrated, she showed me a number of current merchants using the system, along with options and most importantly answered all my questions. Additionally, without me asking, she provided me with several ways to communicate with Navidium, in case the need arises.

It been a little more than a month since I joined Navidium, I would high suggest anyone using other shipping insurance system to take the time and take a strong look at Navidium, you’ll want to use their app.

We are over the moon with Navidium! It is a brilliant app that makes damaged, lost or stolen package claims easy peasy to process while providing extra revenue for our business, instead of taking said revenue from us.

The app is user-friendly and the claims process is intuitive and takes barely a minute to complete.

Before choosing this app we researched other choices and found Navidium's feedback and overall business strategy to be the most beneficial for our business and customers. To date, it has not disappointed but rather, overdelivered.

Well done and bravo for offering an alternative to conventional shipping apps.

Highly Highly Recommended.

Best shipping protection service out there, I have used competitors products but they slow down your time to help the customer (which matters the most) navidiium lets you handle the service its the best!

I love how Navidium lets the merchants provide their own insurance by transferring the shipping warranty money to the merchants instead of keeping it. This pads our bottom line while giving us the control to help our customers if an issue arises. All other apps take all of the revenue or a percentage, so having Navidium is a huge benefit to our business!

I wish i knew about this app earlier! I found this app through a friend and It has helped saved us quite a bit of money right from the start. The team was great and accommodating to install the app on all of our stores and supported it throughout multiple themes.

If we ever had a bug or problem, they would be right on top of it and take care of things. They went above and beyond for us and we are truly grateful for this wonderful app they have created! Thank you!

Have been using this app for a short while (around 2-3 months) but am very happy with it compared to some other "options".... their support is good, the product itself is great and our customers have liked having the option. Glad I found this and will be continuing to use this and leverage this app for the foreseeable future.

Super easy and allows you to customize the name of your shipping protection as well as color and icon. Also love it because it allows us to handle our own claims. With Route, customers would email us first anyway, so it was a hassle directing them to another service. With Navidium we can just handle it.