评论 (317)

整体评分
4.9
每个评分等级的数量
  • 99% 的评分是 5 星
  • 0% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 1% 的评分是 1 星
2023年7月26日

Navidium has been great! The model of shipping protection by the company rather than a 3rd party insurer makes a lot of sense, and the team at Navidium helped us install and customize our app completely so we can provide the best customer experience possible. They're a must-add to any store!

EarthHero
美国
6个月 人在使用应用
2023年11月13日

This is a real app developed by people who understand and appreciate the retailer. We used to use Route for a brief period which was a waste of our valuable dollars. Route keeps all monies made plus they charge you a fortune on top of that. A total joke. Navidium provides an affordable logical solution to insurance where YOU the retailer get to keep the money you make off of each order and then allocate funds as needed when you have a claim. The people behind this company are incredible and CARE about your and our experience. Highly recommend!

Sundance Ski and Board Shop
加拿大
2个月 人在使用应用
2023年11月13日

We switched from Route... Why pay another company tons of money and redirect our customers to their app/team? It was a broken experience and one we found that route was not accepting claims and leaving customers with a bad taste in their mouth.

Navidium put the entire experience back into our hands with a better experience for our customers and for us to recover costs and sometimes more when a shipment goes wrong or is stolen.

I would 100% suggest companies go this route for the customer experience alone, and the benefit of a managing your own claims and not having a company your paying a ton of money too to simply decline them.

ZL1 Addons
美国
2个月 人在使用应用
2023年9月1日

This application is truly remarkable in every aspect. It has provided us with an additional source of income for our store while simultaneously offering an extra layer of security for our customers to ensure their orders. It's a win-win situation for all involved. I also commend Navidium for standing up against Route and fully supporting Navidium in the court battle to preserve the ability of small businesses to thrive based on their beliefs and freedom. Their idea is fantastic, and I highly recommend this app to any small business on any merchant platform.

www.allprintheads.com
美国
6个月 人在使用应用
2023年11月14日

I highly recommend this app because it's best for both parties in a transaction. The business is covered, and the customer isn't waiting an outrageous 30+ days for resolution of their lost/stolen/damaged goods.

I used other protection apps and they did nothing but enrage customers with how long it would take to resolve cases, which is stressful for the store and customers.

Courtside Sneakers
加拿大
6个月 人在使用应用
2023年11月13日

Best shipping protection service out there, I have used competitors products but they slow down your time to help the customer (which matters the most) navidiium lets you handle the service its the best!

Pittsburgh Spray
美国
11个月 人在使用应用
2023年11月13日

I wish i knew about this app earlier! I found this app through a friend and It has helped saved us quite a bit of money right from the start. The team was great and accommodating to install the app on all of our stores and supported it throughout multiple themes.

If we ever had a bug or problem, they would be right on top of it and take care of things. They went above and beyond for us and we are truly grateful for this wonderful app they have created! Thank you!

MR2 Heaven
美国
2个月 人在使用应用
2023年11月20日

I was in the midst of cancelling my then existing shipping insurance company, for a number of reasons, including upsetting my customers and refusing to answer my quests vis email.

I was fortunate enough to find Navidium. I set up an appointment and even recorded the conversation; to insure I heard everything correctly, to either sign up or go without any type of shipping insurance options.

Therese from Navidium, asked me about my current circumstances and then provide me with a full explain on all the features that Navidium app provides… In her demonstrated, she showed me a number of current merchants using the system, along with options and most importantly answered all my questions. Additionally, without me asking, she provided me with several ways to communicate with Navidium, in case the need arises.

It been a little more than a month since I joined Navidium, I would high suggest anyone using other shipping insurance system to take the time and take a strong look at Navidium, you’ll want to use their app.

ATY Home Decor
美国
26天 人在使用应用
2023年11月14日

Highly recommend it rather than using something like Route. A lot easier to use, and the customer service team is extremely helpful and very responsive.

STRAWBERRY
美国
8个月 人在使用应用
2023年7月31日

At first I was skeptical of what Navidium claimed so we gave it a try. I was quickly turned into a believer. Other apps have tried to solicit me since and their pricing was really attractive, but now I see exactly why because they stand to collect so much in revenues for their bottom line. Why not let those revenues flow directly to us as the merchant.

I've also been very impressed with their customer service. I had a few small kinks and they helped me to work them out and I now have Navidium on all of my sites and won't look back.

Deco TV Frames
美国
大约1个月 人在使用应用