Navidium Shipping Protection

Navidium Shipping Protection

Precios
Instalación gratuita. Prueba gratis disponible.
Características
Populares entre los negocios de Estados Unidos
Funciona con los temas más recientes
Calificación
4,9 (319)
Desarrollador
Ecom Propeller

Deshazte de las aplicaciones de seguro de envío y gestiona tu propio programa de protección de envíos internamente como una venta adicional.

Navidium es una plataforma de autoservicio diseñada para brindarte las herramientas para crear un plan de protección de envíos autofinanciado y gestionar las reclamaciones entrantes de tus clientes. (No somos una compañía de seguros y NO suscribimos planes). Te quedas con el 100% de lo recaudado y diriges las primas de protección de envío a ti mismo en lugar de tener un proveedor de seguro de envío en el medio. Lo que queda se convierte en ganancia. Venta adicional de productos digitales, protección de pedidos, venta adicional en el carrito de compra incluyendo suscripciones.

Navidium es una plataforma de autoservicio diseñada para brindarte las herramientas para crear un plan de protección de envíos autofinanciado y gestionar las reclamaciones entrantes de tus clientes. (No somos una compañía de seguros y NO suscribimos planes). Te quedas con el 100% de lo recaudado y diriges las primas de protección de envío a ti mismo en lugar de tener un proveedor de seguro de envío en el medio. Lo que queda se convierte en ganancia. Venta adicional de productos digitales, protección de pedidos, venta adicional en el carrito de compra incluyendo suscripciones. más
  • Compensa el costo de los envíos perdidos y dañados con la venta adicional de productos digitales en el carrito.
  • Conserva todas las tarifas de protección de envío y añade margen cuando las reclamaciones son bajas.
  • Incluye informes, control de precios, portal de reclamaciones, reembolsos/reordenes con un clic.
  • Dirige las tarifas de protección de seguro de vuelta a ti y aumenta tu tasa de conversión.
  • Integraciones: Recharge, Rebuy, Bold, Slide Cart, Subscriptions, Tapcart, AntiFraud

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Características
Populares entre los negocios de Estados Unidos
Funciona con los temas más recientes

Idiomas

Inglés

Esta aplicación no está traducida al Español

Funciona con

Pago, Shipping Insurance, Shipping Protection, Skio, Recharge, Seal,, Gorgias, Reamaze, Klaviyo, Slide Cart, Rebuy Cart, Upsell, Order Protection, Package

Precios

Gratis

Instalación gratuita

Se te cobrará en función del número de pedidos que recibas cada mes. El ciclo de facturación comienza hoy.

  • Hasta 50 pedidos al mes
  • Instalación automática
  • Soporte por correo electrónico
  • Cargo por uso aplicable por encima de 50 pedidos/mes (Mismo precio que los otros planes)

Esencial

$29.99 al mes

Se te cobrará hasta $99.99 cuando superes los 500 pedidos/mes. El ciclo de facturación comienza hoy.

  • Hasta 500 pedidos al mes
  • Instalación experta gratuita
  • Soporte por chat en vivo
  • Automatización de reclamaciones
  • Portal de reclamaciones
  • Cumplimientos automáticos

Prueba gratis de 14 días

Crecimiento

$49.99 al mes

Se te cobrará hasta $99.99 cuando superes los 1000 pedidos/mes. El ciclo de facturación comienza hoy.

  • Hasta 1000 pedidos al mes
  • Instalación experta gratuita
  • Soporte por chat en vivo
  • Automatización de reclamaciones
  • Portal de reclamaciones
  • Cumplimientos automáticos

Prueba gratis de 14 días

Enterprise - Plus

$99.99 al mes

  • Pedidos ilimitados
  • Instalación experta gratuita
  • Widget de pago Shopify Plus
  • Soporte por chat en vivo
  • Automatización de reclamaciones
  • Portal de reclamaciones

Prueba gratis de 14 días

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Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días.

Reseñas (319)

Calificación general
4,9
Recuentos por nivel de calificación
  • El 98% de las calificaciones son de 5 estrellas
  • El 0% de las calificaciones son de 4 estrellas
  • El 0% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
17 de septiembre de 2024

We've been using Navidium for over a year now, and it has truly streamlined our shipping protection process. The integration with our e-commerce platform was smooth and easy to set up, allowing us to provide added peace of mind to our customers without any extra hassle. What stands out the most is how customizable the platform is we can tailor the coverage options to fit our specific business needs.

Our customers love having the option to protect their packages, and the claims process is straightforward. The support team at Navidium has been responsive and helpful whenever we've had questions. This tool has helped reduce shipping-related headaches and improve customer satisfaction. Highly recommend Navidium to any business looking for a reliable shipping protection solution!

TRIBE ORGANICS
Estados Unidos
Más de 1 año usando la aplicación
31 de marzo de 2024

We are using Navidium since December 2022. The installation had to be done by their support team because it was not that straight forward, particularly because we have a multi currency and multi language store. In the beginning their dashboard was very slow but that has been solved a while ago. Once the installation was sorted and all small glitches were found and corrected the app has been running without any issues. Obviously the people behind it know what they are doing! Their support has always been helpful and fast. So this app we will keep on using, no reason to go anywhere else. Before I forget: a small bonus: I was able to translate the widget with dynamic text translations functionality from the translate app we are using, so the widget shows up in 21 different languages. This is something that does not work always with other apps.

Barista och Espresso
Suecia
Alrededor de 1 año usando la aplicación
26 de marzo de 2024

I thought it would be a good idea to install this app, and my first few chats with them were great. I felt like I was in great hands and that we'll be happy with this product.

Then the implementation started, and everything went south. An expert from Navidium will implement it for you. What they don't tell you is that they'll create a product for the shipping protection. In our case, they didn't disable the Google and Facebook sales channels for that product. Which means we were paying for Google Ads for that "product". Plus, they created hundreds of variants, even though we only wanted one price for the shipping protection. So, all of our reporting blew up completely. Product bulk editing is also a pain due to all the Navidium product variants. Any kind of feed or reporting had to be cleaned up. We started listing the product also on a marketplace that pulls a feed of all our products. Complete disaster.

No one contacted us after the implementation to check if we were happy, so we didn't start using the product.

Pokecard Store
Suiza
3 meses usando la aplicación
Ecom Propeller respondió 3 de abril de 2024

Hi there,

My name is Marc, and I am one of the co-founders of Navidium. First off, I want to apologize for any misunderstandings, frustrations, and of course disruptions the onboarding caused. It is never a good thing to see merchants struggle, and our team is ready and happy to make any issue right as fast as possible.

I'd like to address the concerns in the review to help shed light on it as best as I can.

Why we create a product with variants:

Shopify is a closed system, and in order to add a "surcharge" for the VIP protection service you are left with essentially adding a line item to the cart. There is rumors that shopify will soon be adding a "additional fee" API, but that rumor has been around for nearly a decade so best I can say is fingers crossed, when it arrives we will be the first to jump on it. But right now, every app of this type, from insurance, warranty, additional product options, etc all are stuck using "product line items" which does sadly pose a few downsides with reporting, feeds, etc.

We do generally do a good job hiding it, and have some videos in our app backend to show you how to hide it from some channels. This particular case (marketplaces) hasn't come up before, but now that I've seen this review, I'll make sure a video is added so that your experience can be a lesson learned for others.

Fortunately, it is often as easy as unchecking the sales channels, and excluding it from feeds, so just a tiny bit of work over-all and this issue essentially goes away. But, I recognize that we can do a better job communicating this going forward, and will do so!

2) Why do we have so many variants?

The short answer is dynamic pricing. Most merchants want to be able to charge a different amount depending on the order value. We use a % based system, and the variants allow for that to happen. It is by default set to a max of 1 product with 100 variants. However, our team has tools in place on our end to adjust those, add more or less, and can essentially resolve this when we are made aware of it.

The thinking is that a customer ordering $50 of items vs, $300 should not be paying the same amount for protection. Our dynamic settings allows for this to happen, and finds the closest available variant to use.

Again, this is something most similar apps employ in one form or another. I will look into finding ways to make this clearer, and our merchants who take demo's before installing are always shown this. The app listing on shopify is not very large, so it certainly poses a little challenge on how in-depth on the technical level we can get.

Why is all sales channels default on?

We sadly have to do this. We've tried it a few different ways in the past, and it turns out Shopify's API for creating products does not allow for selected sales channels to be enabled when you create a product. Since we MUST have the sales online channel enabled, it is either all or nothing. We tested having it all defaulted off, but it ended up causing a ton of trouble for merchants and reverted back to enable all.

But as mentioned earlier, communication is key, and so this will certainly be something we improve on.

My team and I are here to help resolve any issues. I've reached out personally to you, but you are welcome to email me directly any time at marc at ecompropeller.com and I'll ensure our team gets you up and running personally, as smoothly as possible.

Thank you for taking the time to share your feedback, it means the world, and gives us a chance to look at ways we can improve our product and service!

- Marc H
Co Founder | Navidium App

13 de mayo de 2024

Best Shipping insurance and customer service on Shopify. A++++++

Bourbon Outfitter
Estados Unidos
2 meses usando la aplicación
1 de febrero de 2024

Joul helped me cancel a claim, and show me how to use it in the future. Thanks for the great assistance.

CNPUSA
Estados Unidos
Alrededor de 2 meses usando la aplicación

Soporte técnico

Ecom Propeller puede responder cualquier pregunta que tengas sobre Navidium Shipping Protection .

Desarrollador

Ecom Propeller

House No 4, A Block, Talbag, Dhaka, 33132, BD

Fecha de lanzamiento

26 de noviembre de 2021

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