Navidium Shipping Protection

I used Route for a while then switched to Navidium. It's the best thing I ever did. It's an absolute no brainer. Route provided very little help and in fact it was a pain to have them handle shipping issues and our customers didn't like it either. Better to handle on your end and provide a better experience and make more margin in the process. 5 stars.

Navidum has been fantastic, their platform is very easy to use and it's a great way to protect both our store and customers from lost parcels or undelivered items. There's a whole suite of tools to take advantage of to also increase upsell opportunities and provide more options for customers.

Great app!

I've been using Navidium Shipping Protection for over a year, and I would say hands down, it's one of the best decisions I've made. We are living in trying times as small business owners. Margins are thin and market share is dwindling as more sellers come online. Reducing my risk against theft, fraud, damage, etc. is important to me. Leveling the "risk" playing field and sharing this expense with my customers is the single best way I've found to create a better user experience and sense of peace at an affordable price for all. When a customer opts into Navidium protection, what they are really buying is CONFIDENCE that ANY issues with their orders will be handled expeditiously and professionally. The revenue I gain with Navidium allows me, as a small business owner, to offer a better customer journey by upleveling their post purchase experience. Navidium helps make this affordable.

We've been using it for the past half year. When an app does what it says without issues, it saves a lot of time and money, which is precisely what this app does. Initially installed it quickly and smoothly without encountering any issues and it has been running flawlessly ever since.

This app brings our current and new customers peace of mind when it comes to shipping. It more than covers for the packages lost or damaged by the carrier and there is still a lot of recovered revenue at the end of each month. It is by far a much better alternative than carrier insurance as we can provide much faster coverage than the traditional insurance services which makes you and your customer wait weeks for a payout.

There is really nothing else out there that does something similar. If you're tired of dealing with typical carrier insurance costs, delays and service, try this. We consistently get a 60%-80% usage rate and end up only having to pay out less than half of what we collect. It is one of those rare win-win apps.