Navidium Shipping Protection

We are using Navidium since December 2022. The installation had to be done by their support team because it was not that straight forward, particularly because we have a multi currency and multi language store. In the beginning their dashboard was very slow but that has been solved a while ago. Once the installation was sorted and all small glitches were found and corrected the app has been running without any issues. Obviously the people behind it know what they are doing! Their support has always been helpful and fast. So this app we will keep on using, no reason to go anywhere else. Before I forget: a small bonus: I was able to translate the widget with dynamic text translations functionality from the translate app we are using, so the widget shows up in 21 different languages. This is something that does not work always with other apps.

I thought it would be a good idea to install this app, and my first few chats with them were great. I felt like I was in great hands and that we'll be happy with this product.

Then the implementation started, and everything went south. An expert from Navidium will implement it for you. What they don't tell you is that they'll create a product for the shipping protection. In our case, they didn't disable the Google and Facebook sales channels for that product. Which means we were paying for Google Ads for that "product". Plus, they created hundreds of variants, even though we only wanted one price for the shipping protection. So, all of our reporting blew up completely. Product bulk editing is also a pain due to all the Navidium product variants. Any kind of feed or reporting had to be cleaned up. We started listing the product also on a marketplace that pulls a feed of all our products. Complete disaster.

No one contacted us after the implementation to check if we were happy, so we didn't start using the product.

Joul helped me cancel a claim, and show me how to use it in the future. Thanks for the great assistance.

We've been using it for the past half year. When an app does what it says without issues, it saves a lot of time and money, which is precisely what this app does. Initially installed it quickly and smoothly without encountering any issues and it has been running flawlessly ever since.

This app brings our current and new customers peace of mind when it comes to shipping. It more than covers for the packages lost or damaged by the carrier and there is still a lot of recovered revenue at the end of each month. It is by far a much better alternative than carrier insurance as we can provide much faster coverage than the traditional insurance services which makes you and your customer wait weeks for a payout.

There is really nothing else out there that does something similar. If you're tired of dealing with typical carrier insurance costs, delays and service, try this. We consistently get a 60%-80% usage rate and end up only having to pay out less than half of what we collect. It is one of those rare win-win apps.

I've been using Navidium Shipping Protection for over a year, and I would say hands down, it's one of the best decisions I've made. We are living in trying times as small business owners. Margins are thin and market share is dwindling as more sellers come online. Reducing my risk against theft, fraud, damage, etc. is important to me. Leveling the "risk" playing field and sharing this expense with my customers is the single best way I've found to create a better user experience and sense of peace at an affordable price for all. When a customer opts into Navidium protection, what they are really buying is CONFIDENCE that ANY issues with their orders will be handled expeditiously and professionally. The revenue I gain with Navidium allows me, as a small business owner, to offer a better customer journey by upleveling their post purchase experience. Navidium helps make this affordable.