Navidium Shipping Protection

We have been using this for a while, but now they changed their interface so when you go to Shopify then click on this app, it takes you to a log in page. But we don't have a login - we've never had one. You just go to shopify then click on the app. But now it wants your login, and there is no reset button. Okkkkk so you go to the website to look for help. There is nowhere to create a login, only to buy another subscription. Okkk so go to the help page. Well that routes you to the home page. OMGGGG. Ok back to the login interface. there is a button to go back to the old experience. Laugh-cry! that takes you to an error page. So essentially we are all locked out of this app. Their very expensive front end website is clearly designed for impressing investors but the dang product does not work. No way to log in, create a log in, or contact them. Very frustrating. It's like a bad joke!! How much have they fundraised? They had NOBODY check to see if the new interface actually works?

We've used Navidium for several years now. It's performed flawlessly, and has been a key component of our Mythical Customer CareTM. If a customer selects package protection and has a lost/stolen package, they have peace of mind that we're immediately able to take great care of them. Thank you Navidium!

Was great while it worked, however, our checkout stopped working about 3 weeks into using it which one of our staff noticed after hours due to a slew of customer support requests. It has since been over 8 days with Navidium "looking into it", and still no sign of it being fixed.

I will modify this review in the event it is ever fixed, but had our staff member not noticed we would have lost almost tens of thousands of dollars.

We’ve been using Navidium for years across multiple Shopify stores, and it’s been a reliable and efficient solution for our shipping needs. The app is easy to use, and the customer support is outstanding—responsive, helpful, and truly customer-focused. Highly recommended!

Great app. Happy to have it. Easy set up and it works without any issues, which surprisingly I can not say about so many other Shopify apps.