Navidium Shipping Protection
- Preços
-
Grátis para instalar. Avaliação gratuita.
- Destaques
- Popular entre empresas dos Estados Unidos
- Compatível com os temas mais recentes
- Classificação
- 4,9 (319)
- Desenvolvedor
- Ecom Propeller
Galeria de imagens em destaque
Abandone os aplicativos de seguro de envio e gerencie seu próprio programa de proteção de envio internamente como um upsell.
Navidium é uma plataforma de autoatendimento projetada para fornecer as ferramentas para criar um plano de proteção de envio autofinanciado e gerenciar reivindicações recebidas de seus clientes. (Não somos uma companhia de seguros e NÃO subscrevemos planos.) Você mantém 100% do que é coletado e direciona os prêmios de proteção de envio para você, em vez de ter um provedor de seguro de envio no meio. O que sobra se torna lucro. Venda produtos digitais, proteção de pedidos, upsell no checkout do carrinho, incluindo assinaturas.
- Compense o custo de remessas perdidas e danificadas com upsell de produtos digitais no carrinho.
- Mantenha todas as taxas de proteção de envio e adicione margem quando as reivindicações forem baixas.
- Inclui relatórios, controle de preços, portal de reivindicações, reembolsos/reordens com 1 clique.
- Direcione as taxas de proteção de seguro de volta para você e aumente sua taxa de conversão.
- Integrações: Recharge, Rebuy, Bold, Slide Cart, Assinaturas, Tapcart, AntiFraud
Contém texto traduzido automaticamente
- Destaques
- Popular entre empresas dos Estados Unidos
- Compatível com os temas mais recentes
Idiomas
inglês
Este app não está traduzido para português (Brasil)
Funciona com
Checkout, Shipping Insurance, Shipping Protection, Skio, Recharge, Seal,, Gorgias, Reamaze, Klaviyo, Slide Cart, Rebuy Cart, Upsell, Order Protection, PackageCategorias
Personalização
Ofertas e recomendações
Tipo de cobertura
Experiência de aceitação
Preços
Grátis
Grátis para instalar
Você será cobrado com base no número de pedidos que receber a cada mês. O ciclo de faturamento começa hoje.
- Até 50 Pedidos por Mês
- Instalação Automática
- Suporte por Email
- Cobrança de Uso Aplicável acima de 50 pedidos/mês (Mesma precificação dos outros planos)
Essencial
$29.99 /mês
Você será cobrado até $99,99 quando exceder 500 pedidos/mês. O ciclo de faturamento começa hoje.
- Até 500 Pedidos por Mês
- Instalação Especializada Gratuita
- Suporte via Chat ao Vivo
- Automação de Reivindicações
- Portal de Reivindicações
- Cumprimentos Automáticos
Avaliação gratuita de 14 dias
Crescimento
$49.99 /mês
Você será cobrado até $99,99 quando exceder 1000 pedidos/mês. O ciclo de faturamento começa hoje.
- Até 1000 Pedidos por Mês
- Instalação Especializada Gratuita
- Suporte via Chat ao Vivo
- Automação de Reivindicações
- Portal de Reivindicações
- Cumprimentos Automáticos
Avaliação gratuita de 14 dias
Enterprise - Plus
$99.99 /mês
- Pedidos Ilimitados
- Instalação Especializada Gratuita
- Widget de Checkout Shopify Plus
- Suporte via Chat ao Vivo
- Automação de Reivindicações
- Portal de Reivindicações
Avaliação gratuita de 14 dias
Contém texto traduzido automaticamente
Todas as cobranças são faturadas em USD. Cobranças recorrentes e calculadas por uso são faturadas a cada 30 dias.
Avaliações (319)
We've been using Navidium for over a year now, and it has truly streamlined our shipping protection process. The integration with our e-commerce platform was smooth and easy to set up, allowing us to provide added peace of mind to our customers without any extra hassle. What stands out the most is how customizable the platform is we can tailor the coverage options to fit our specific business needs.
Our customers love having the option to protect their packages, and the claims process is straightforward. The support team at Navidium has been responsive and helpful whenever we've had questions. This tool has helped reduce shipping-related headaches and improve customer satisfaction. Highly recommend Navidium to any business looking for a reliable shipping protection solution!
We are using Navidium since December 2022. The installation had to be done by their support team because it was not that straight forward, particularly because we have a multi currency and multi language store. In the beginning their dashboard was very slow but that has been solved a while ago. Once the installation was sorted and all small glitches were found and corrected the app has been running without any issues. Obviously the people behind it know what they are doing! Their support has always been helpful and fast. So this app we will keep on using, no reason to go anywhere else. Before I forget: a small bonus: I was able to translate the widget with dynamic text translations functionality from the translate app we are using, so the widget shows up in 21 different languages. This is something that does not work always with other apps.
I thought it would be a good idea to install this app, and my first few chats with them were great. I felt like I was in great hands and that we'll be happy with this product.
Then the implementation started, and everything went south. An expert from Navidium will implement it for you. What they don't tell you is that they'll create a product for the shipping protection. In our case, they didn't disable the Google and Facebook sales channels for that product. Which means we were paying for Google Ads for that "product". Plus, they created hundreds of variants, even though we only wanted one price for the shipping protection. So, all of our reporting blew up completely. Product bulk editing is also a pain due to all the Navidium product variants. Any kind of feed or reporting had to be cleaned up. We started listing the product also on a marketplace that pulls a feed of all our products. Complete disaster.
No one contacted us after the implementation to check if we were happy, so we didn't start using the product.
Hi there,
My name is Marc, and I am one of the co-founders of Navidium. First off, I want to apologize for any misunderstandings, frustrations, and of course disruptions the onboarding caused. It is never a good thing to see merchants struggle, and our team is ready and happy to make any issue right as fast as possible.
I'd like to address the concerns in the review to help shed light on it as best as I can.
Why we create a product with variants:
Shopify is a closed system, and in order to add a "surcharge" for the VIP protection service you are left with essentially adding a line item to the cart. There is rumors that shopify will soon be adding a "additional fee" API, but that rumor has been around for nearly a decade so best I can say is fingers crossed, when it arrives we will be the first to jump on it. But right now, every app of this type, from insurance, warranty, additional product options, etc all are stuck using "product line items" which does sadly pose a few downsides with reporting, feeds, etc.
We do generally do a good job hiding it, and have some videos in our app backend to show you how to hide it from some channels. This particular case (marketplaces) hasn't come up before, but now that I've seen this review, I'll make sure a video is added so that your experience can be a lesson learned for others.
Fortunately, it is often as easy as unchecking the sales channels, and excluding it from feeds, so just a tiny bit of work over-all and this issue essentially goes away. But, I recognize that we can do a better job communicating this going forward, and will do so!
2) Why do we have so many variants?
The short answer is dynamic pricing. Most merchants want to be able to charge a different amount depending on the order value. We use a % based system, and the variants allow for that to happen. It is by default set to a max of 1 product with 100 variants. However, our team has tools in place on our end to adjust those, add more or less, and can essentially resolve this when we are made aware of it.
The thinking is that a customer ordering $50 of items vs, $300 should not be paying the same amount for protection. Our dynamic settings allows for this to happen, and finds the closest available variant to use.
Again, this is something most similar apps employ in one form or another. I will look into finding ways to make this clearer, and our merchants who take demo's before installing are always shown this. The app listing on shopify is not very large, so it certainly poses a little challenge on how in-depth on the technical level we can get.
Why is all sales channels default on?
We sadly have to do this. We've tried it a few different ways in the past, and it turns out Shopify's API for creating products does not allow for selected sales channels to be enabled when you create a product. Since we MUST have the sales online channel enabled, it is either all or nothing. We tested having it all defaulted off, but it ended up causing a ton of trouble for merchants and reverted back to enable all.
But as mentioned earlier, communication is key, and so this will certainly be something we improve on.
My team and I are here to help resolve any issues. I've reached out personally to you, but you are welcome to email me directly any time at marc at ecompropeller.com and I'll ensure our team gets you up and running personally, as smoothly as possible.
Thank you for taking the time to share your feedback, it means the world, and gives us a chance to look at ways we can improve our product and service!
- Marc H
Co Founder | Navidium App
Best Shipping insurance and customer service on Shopify. A++++++
Joul helped me cancel a claim, and show me how to use it in the future. Thanks for the great assistance.
Atendimento
Ecom Propeller pode responder a qualquer pergunta que você tenha sobre o app Navidium Shipping Protection
Desenvolvedor
Lançado
26 de novembro de 2021