Navidium Shipping Protection
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- Preços
-
Instalação gratuita. Avaliação gratuita disponível.
- Popular entre lojas como a sua
- Sediado nos Estados Unidos da América
- Classificação
- 4,8 (354)
- Programador
- Navidium Apps
Galeria de imagens em destaque
In-house solution for shipping protection / shipping insurance. Turn package protection into upsells
Navidium is a self-service shipping protection platform to manage your own package protection / shipping insurance offering. Collect your own package protection, manage claims, and keep the rest as profit. We are not a shipping insurance company, and don't underwrite claims. Replace shipping insurance apps with Navidium with included migration, and offer your own customizable shipping protection plan to your customers. Keep all fees, manage your own claims, and route profit to your store.
- Offer shipping protection widget at checkout or cart Upsell Shipping Insurance.
- Customize shipping insurance widget, language, price, branding, and currency.
- Includes reporting, control on pricing, claims portal, 1 click refunds/reorders.
- Route insurance protection fees back to you & increase your conversion rate.
- Integrates: Recharge, Rebuy, Bold, Slide Cart, Subscriptions, Tapcart, AntiFraud
- Popular entre lojas como a sua
- Sediado nos Estados Unidos da América
Idiomas
inglês
Esta aplicação não está traduzida em português (Portugal)
Funciona com
- Finalização da compra
- Admin Shopify
- klaviyo rebuy engine upcart
- reamaze gorgias skio seal
- recharge bold amp aftersell
- returns exchanges upsells
- shipping insurance protection
- Subscriptions Shipstation loop
Categorias
Personalização
Ofertas e recomendações
Análise de dados
Tipo de cobertura
Experiência de ativação
Preços
Free
Instalação gratuita
Automatically upgrades to the next billing cycles based on the usage.
Funcionalidades
- Up to 50 Orders a Month
- Automatic Installation + Expert Support
- Claims Portal + Automated Claims
- Shipping Protection Dashboard
- No Rev Share. You 100% of collected fees
- Compliant Auto Opt In Widget for Cart
Essential
$29.99 / mês
Automatically upgrades to the next billing cycles based on the usage.
Funcionalidades
- Up to 500 Orders a Month
- Free Expert Installation
- Live Chat Support
- Claims Automation + Portal
- Integrations with Subscriptions
- Auto Fulfillments
- No Rev Share. You 100% of collected fees
Avaliação gratuita de 3 dia
Growth
$49.99 / mês
Automatically upgrades to the next billing cycles based on the usage.
Funcionalidades
- Up to 1000 Orders a Month
- Free Expert Installation
- Live Chat Support
- Claims Automation
- Claims Portal
- Auto Fulfillments
- No Rev Share. You 100% of collected fees
Avaliação gratuita de 3 dia
Enterprise - Plus
$99.99 / mês
Funcionalidades
- Unlimited Orders
- Free Expert Installation
- Shopify Plus Checkout Widget
- Live Chat Support
- Claims Automation
- Claims Portal
Avaliação gratuita de 3 dia
Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias.
Avaliações (354)
**Update: Following this review, we received a legal threat rather than a resolution. We stand by the facts below.
When Shopify made changes in early 2025, our opt-in rate dropped to near zero and we continued to be billed for approximately 10 months. When we raised the concern over the changes, the team pointed to a February 2025 email as proof of notification. That email stated the app would be uninstalled if the required changes weren't made by February 18, 2025, which would have stopped billing. The app was not uninstalled. We were not notified it would remain active and billable. We continued to be charged for a service that was no longer functioning as configured.
No refund or partial credit has been offered. Sharing this so other merchants know to monitor their opt-in rates and billing closely after any platform changes.
__________
Original review: Unfortunately, this has not been a good experience. Over a year ago, shopify made a change that prevented the app from working how we set it up and virtually no orders since then included the shipping protection while we were continually billed until we finally noticed. The app claims to have sent emails that we have not received and chooses to refuse a refund even though we haven't effectively been using the app for over a year. It's disappointing to encounter such unethical business practices and I would sincerely caution anyone who is considering working with them.
I hate nothing more than publicly litigating a disagreement. The reality is, merchants sometimes know that leaving a 1 star review will hurt devs and they sadly use it to try and get their way even if it is unreasonable.
Yes, you got charged for our app until you uninstalled it. This is common practice. We can’t control which merchants use our app, which don’t, and we don’t make more money if you use it and make thousands. In fact, you got charged the same amount each month even when your opt in rate was really high and pulling in 100x the app fee.
Every merchant on Navidium costs us actual money. Our servers still run even if your optin switch is off. If you rent a car and park it outside you can’t claim a refund saying “I didn’t use the car.”
We rely on our merchants to notify us if they need support and usually they can see within a day or two if orders keep coming in without protection, and then they reach out.
Despite all that, as an exception and a way of trying to go above and beyond, we reached out multiple times to find a way to solve this for you. We never heard back.
We still decided to go above and beyond, and refunded you in full, and sent a few emails following up with you about those refunds. Sadly, those went unanswered as well.
Hopefully this does resolve this issue, and we simply wish we could have avoided this with smoother direct communication.
Best,
Marc H
Founder - Navidium App
We moved over from a third-party shipping protection provider and have been really happy with the switch. Navidium gives us more control over the customer experience, and everything feels much more aligned with how we want to support our customers. The team has also been super responsive whenever we’ve needed anything.
We’ve been using Navidium since they create the app I believe and it’s been excellent. After trying other shipping protection apps, this one has been the best fit for our business. I really appreciate that it lets us take care of our customers directly instead of pushing them into a third-party claims process.
Assistência
A assistência da app é prestada por Navidium Apps.
Recursos
Este programador não oferece assistência direta em Português (portugal).
Programador
Lançada
26 de novembro de 2021
Acesso aos dados
Esta aplicação necessita de acesso aos seguintes dados para funcionar na sua loja. Saiba porquê na política de privacidade do programador.
Ver dados do cliente:
Dados sensíveis, dados do dispositivo e de atividade
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Dados sensíveis
Nome, endereço de e-mail, número de telefone, endereço físico
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Dados do dispositivo e de atividade
Geolocalização, endereço IP, browser e sistema operativo
Ver dados da equipa e de colaboradores:
Proprietário da loja, colaboradores do blogue
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Proprietário da loja
Nome, endereço de e-mail, número de telefone, endereço físico
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Colaboradores do blogue
Endereço de e-mail, endereço IP, browser e sistema operativo
Ver e editar dados da loja:
Clientes, produtos, encomendas, descontos, crédito de loja, Shopify Payments, Shopify Functions, Loja online, admin da Shopify
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Editar clientes
Dados do cliente
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Editar produtos
Inventário, produtos, publicações de produtos em canais de vendas, coleções
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Editar encomendas
Processamento atribuído, encomendas em rascunho, processamentos de encomendas, processamento gerido pelo comerciante, todo o histórico de encomendas, informações de envio, processamento de terceiros
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Editar descontos
Códigos de desconto e promoções
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Editar crédito de loja
Transações da conta de crédito em loja, contas de crédito em loja
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Ver Shopify Payments
Contestações do Shopify Payments
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Editar Shopify Functions
Transformações do carrinho
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Editar a loja online
Páginas da loja online, tema
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Editar admin da Shopify
Ficheiros
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Ver outros dados
Localizações
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