Navidium Shipping Protection
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Highlights
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Based in United States
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No impact to your online store
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Works with the latest themes
About this app
Launched
November 26, 2021
Languages
English
Categories
Warranties and insurance , Purchase options - OtherIntegrates with
Shipping Insurance, Shipping Protection, Upsell, Rebuy Cart, Slide Cart, SubscriptionsDitch Shipping Insurance apps & manage your own shipping protection program in-house as an upsell.
Navidium is a self-service platform designed to give you the tools to create a self-funded shipping protection plan and manage incoming claims from your customers. (We are not an Insurance Company, and do NOT Underwrite plans.) You keep 100% of what is collected, and Route shipping protection premiums to yourself instead of having a shipping insurance provider in the middle. What is left becomes profit. Upsell digital products, order protection, upsell cart checkout including subscriptions.
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Offset the cost of lost & damaged shipments with digital products cart upsell.
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Keep all the Shipping Protection fees, and add margin when claims are low.
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Includes Reporting, Control on Pricing, Claims Portal, 1 click refunds/reorders
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Route Insurance Protection Fees Back To You & Increase Conversion Rate
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Integrates with Recharge, Rebuy, Bold, Slide Cart, Subscriptions, Anti Fraud
Pricing
7-day free trialFree
Free to install
Up to 50 Orders a Month
- Up to 50 Orders a Month
- Free Expert Installation
- Automatic Installation
- Shipping Insurance Support
- Claims Portal + Upsell Features
Essential
$29.99/month
Up to 500 Orders Per Month
- Up to 500 Orders a Month
- Free Expert Installation
- Fraud Blocker & Chargeback Prevention
- Automatic Installation
- Live Chat Support
Growth
$49.99/month
Up to 1000 Orders a Month
- Up to 1000 Orders a Month
- Free Expert Installation
- Block Fraud Orders
- Prevent Chargebacks
- Email Support
- Live Chat Support
Enterprise - Plus
$99.99/month
- Unlimited Orders
- Free Expert Installation
- Fraud & Chargeback Blocker
- Email Support
- Shopify Plus Checkout Widget
- Live Chat Support
Free
Free to install
Up to 50 Orders a Month
- Up to 50 Orders a Month
- Free Expert Installation
- Automatic Installation
- Shipping Insurance Support
- Claims Portal + Upsell Features
Essential
$29.99/month
Up to 500 Orders Per Month
- Up to 500 Orders a Month
- Free Expert Installation
- Fraud Blocker & Chargeback Prevention
- Automatic Installation
- Live Chat Support
Growth
$49.99/month
Up to 1000 Orders a Month
- Up to 1000 Orders a Month
- Free Expert Installation
- Block Fraud Orders
- Prevent Chargebacks
- Email Support
- Live Chat Support
Enterprise - Plus
$99.99/month
- Unlimited Orders
- Free Expert Installation
- Fraud & Chargeback Blocker
- Email Support
- Shopify Plus Checkout Widget
- Live Chat Support
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
139 reviews
I would recommend this app if you would like to offer customers the option to purchase shipping protection. The customer service is awesome. I look forward to future apps
We were originally a customer with Route, Navidium contacted us so we decided to give it a go. I gave them access to my Shopify storefront. They installed their app and we were good to go. A week later I realized some issues were happening due to the changes they made during installation to my coding. First of all the insurance was added to the cart during checkout but the customer was not able to opt out if they didn’t want it. Second of all, the product pricing for each product in the entire store changed to the same price as the total of the cart if that person added a product to their cart.
For example, if the customer added a $10 item to their shopping cart. If they went back to browse my storefront, all the items in my entire shop will show up as $10.
I don’t know what they did to my storefront when I gave them access to it. But I tried emailing Chandler my account rep and I didn’t get a response. I also emailed them through the contact us form at the bottom of this page 5 days ago and so far no response for anyone. They have no phone number on their website to call if anything goes wrong. It’s been a HORRIBLE experience.
I had to go back and restore the backup of the website prior to giving them access to install the app. I’ve reinstalled Route protection since then.
All around HORRIBLE experience for me.
I'm so sorry for any confusion or issues our app may have caused in the initial set up. Our team generally does the best they can to make sure all stores experience dedicated support.
I've done a little digging and I'm concerned that perhaps we weren't getting the support messages. We don't have any staff member named Chandler working at our company :(
Is it perhaps possible the wrong company was emailed? We'd love to sort this out for you and would be happy to do this on a duplicate theme, and make sure everything is 1000% working properly before trying to go live again.
Also please note, we have live chat support in the app backend which is monitored daily for most hours, and our team tries to be super responsive too.
I hope we get a chance to make this right, and give you the proper Navidium experience we've become quite well known for.
Best,
Marc H
Co Founder - Navidium
This app is a game changer and I STRONGLY encourage every business to try it for at least 1 month. This is a win, win for your business and your customers.
Wish I could leave 5 more stars :)
About this app
Launched
November 26, 2021
Languages
English
Categories
Warranties and insurance , Purchase options - OtherIntegrates with
Shipping Insurance, Shipping Protection, Upsell, Rebuy Cart, Slide Cart, SubscriptionsBuilt by Ecom Propeller
Support
Send a message8453910009
support@navidiumapp.com
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