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I have had this app since 2021. I was able to figure out where to paste the code that needs to be pasted for this app. Since shopify has upgraded to version 2.0 they have changed places for the code. Neon has not upgraded there support help section for the new code placement. I have submitted 2 support tickets for help to place code, with no response. I have Emailed them serval times with no answer, except for the automated response that they have received the Email. Once you upgraded to the next feature, you can not downgrade except to uninstall which I will be doing. To bad though, I really liked this app when it was working before I upgraded my website.
your email support is blocked from sending emails
Message blocked
Your message to neon@stock-sync.com has been blocked. See technical details below for more information.
The response from the remote server was:
550 5.1.1 Address does not exist. QLpxEawSzZUI
Zero support. The app wasn't working and I opened a ticket with Neon for help and they never responded. Uninstalled.
I was looking forward to using this app but have asked 4 times for help installing it and have heard nothing back .
Dear Diamond Painting Planet,
We are truly sorry for your unfortunate experience with NEON and understand that this app is critical for your business.
We are having a temporary email server issue at the time which makes the mail come late and definitely making sure this issue won't happen again.
We are doing our best to make it work for most scenarios. We are still working on the issue and will reply further to your email.
