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Zero support. The app wasn't working and I opened a ticket with Neon for help and they never responded. Uninstalled.
Despite having a simple Dawn theme, the directions on how to put the coding into my site don't apply to my theme--at least from what I have seen.
I have contacted this company a lot over the last 6 days and they do not reply. They give me a ticket and when I check the status I cannot access the page. Now it looks like my email is blocked when trying to contact them through their help desk webpage.
What a useless company and app. Don't waste your time and money.
Dear TileOutletStore,
We are truly sorry for your unfortunate experience with NEON and understand that this app is critical for your business.
We are having a temporary email server issue at that time which makes the mail come late and we have fixed the issue you were facing.
We are doing our best to make it work for most scenarios. We are still working on the issue and will reply further to your email.
I was looking forward to using this app but have asked 4 times for help installing it and have heard nothing back .
Dear Diamond Painting Planet,
We are truly sorry for your unfortunate experience with NEON and understand that this app is critical for your business.
We are having a temporary email server issue at the time which makes the mail come late and definitely making sure this issue won't happen again.
We are doing our best to make it work for most scenarios. We are still working on the issue and will reply further to your email.