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It's a pretty good app.
It's simple to use and worth the price.
The downside is that you can't turn ads on and off directly on the platform. Instead, you have to manually review all your ads and then go to Facebook or Google to disable them.
Additionally, some of the tracking doesn't seem to be attributed to the app. About 20% of the purchases don't show up on the performance report.
However, aside from these two issues, it's a pretty decent app.
Hi Daniel,
Thank you so much for your detailed feedback! We’re glad to hear you found the app easy to use and valuable. We wanted to let you know that we’ve listened to user feedback and have recently made updates to address the points you mentioned.
You can now turn ads on and off directly within the platform, and we’ve improved our tracking system to provide more accurate performance reports. We’d love for you to give the updated version a try and see the improvements firsthand. Thanks again for helping us make the app better!
Regards,
Chloé - Customer Success Manager @NestScale
Good value for money. Good attribution tracking, and some useful reporting features as well. Ideal for smaller businesses who don't want to spend hundreds of hundreds per month on other third party tracking apps.
Hi Joe,
Thank you so much for your kind review! We're thrilled to hear that you find our app valuable and effective for attribution tracking and reporting. Your support and detailed feedback have been incredibly helpful to us.
We're glad to be able to provide an affordable solution that meets the needs of smaller businesses. If you have any further suggestions or need assistance, please don't hesitate to reach out.
Thanks again for being such a supportive customer!
Best regards,
Chloé - Customer Success Manager @NestScale
An extremely affordable tracking solution relative to other companies that charge an arm and a leg
Hi there,
Thank you for your feedback! We're so happy to hear that you find our tracking solution affordable and effective. Providing great ad tracking & attribution tool without high costs is our goal, and it's wonderful to know we're hitting the mark.
If you have any questions or need further assistance, just let us know. We're always here to help and eager to support your needs!
Best regards,
Chloé - Customer Success Manager @NestScale
Just got it, going to test it out, but support has been great so far, and the pricing is much more reasonable than pretty much any alternative, it's fixed, so not based upon revenue or ad spend.
Hi Nathan,
Testing out new strategies can be exciting. Glad to know that the support has been top-notch and that you find the pricing reasonable.
Here's to your successful testing, and if you need any further assistance, we're here to help!
Regards,
Chloé - Customer Success Manager
I am very satisfied with the support. Rachel helped me change and add some settings in the Business Manager. I will test the app.
Dear customer,
Thank you for your feedback! We're delighted to hear that Rachel was able to assist you effectively. We hope the app meets your expectations, and we're eager to hear how it works for you after testing. If you have any further questions or need additional support, please don't hesitate to reach out. We're here to help!
Regards,
Chloé - Customer Success Manager @NestScale
Good App. Kevin helped me a lot to solve my problems
Dear customer,
That's fantastic to hear! We're delighted that Kevin was able to assist you effectively and help resolve your problems with the app.
If you ever encounter more questions or need further assistance, don't hesitate to reach out. We're here to ensure your experience remains smooth and hassle-free. Thank you for your feedback and for using our app!
Cheers,
Chloé
I recommend this app. The support is efficient and helps you very quickly! Thank you very much and keep up the good service.
Hi,
I'm Rachel from the NestScale team,
Thanks for taking the time to review our app on the Shopify App Store, it really makes our day!
Do not hesitate to contact us whenever you need help again!
Greetings,
Rachel
Thank you for all your help! I am beyond thrilled with the level of customer service and support that I was shown as a beginner on their platform. Rachel was very patient and understanding. She listened to my needs and addressed all of my questions and concerns with clarity and direction.
Hi there,
Thank you for your review. It's my honor to support you to use our app.
If you need further help in the future, feel free to contact us via live chat or email at support@nestscale.com
Regards,
Rachel
Super helpful, Kevin spent almost 1 hour helping me get sorted with my tiktok ads and business accounts. Highly recommend
Hi customer,
Thank you for sharing your positive experience with Kevin! We're delighted to hear that he was able to assist you effectively. Our team is dedicated to providing top-notch support, and your recommendation means a lot to us.
If you have any more questions or need further assistance in the future, please feel free to reach out. We're here to help!
Best Regards,
Chloé
Customer Success Manager @ NestScale
Very good app. The only thing is it needs a mobile phone interface. But other than that no complaints.
Hi Alan,
Thank you so much for taking the time to share your experience at NestScale.
Your feedback is the most meaningful gift for our every working-hard day effort to provide better products and service to our beloved customers like you.
Have a great day!
Cheers,
Chloé