NS Live Chat, Inbox & Helpdesk

Name: NS Live Chat, Inbox & Helpdesk
Brand: NestScale
Rating: 4.9 (92 reviews)

Piano gratuito disponibile. Prova gratuita di 7 giorni.

Valutazione (4,9)

Recensioni

Sviluppatore

NestScale

Automate answering repetitive questions with chatbot

Deliver proactive customer service through Helpdesk

Improve customer service with auto assign, private notes & more

Never miss conversation with real-time notification

Add products to conversation on mobile app

manage customer messages from mobile app

Elementi chiave

Ideale per il tuo negozio

Funziona con i temi più recenti

Informazioni sull’app

Lanciata

21 giugno 2022

Lingue

Inglese

Questa app non è disponibile in Italiano

Categorie

Chat

Funziona con

Facebook Messenger

Multichannel customer service solution with Live chat, Helpdesk, Chatbot & more to increase sales.

NestDesk centralizes all support conversations from different stores across any channel in just one unified inbox. With detailed customer behavior and product recommendations, you can unlock sales from every conversation right in the chat portal. By using our Helpdesk & Chatbot, delivering 24/7 proactive customer service is made possible. Help more customers in less time with smart conversation management & assist customers from wherever you are with the powerful & intuitive NestDesk mobile app.

Manage & respond to Facebook Messenger & Live Chat messages from one inbox.
Share product recommendations, browse inventory & create orders while chatting.
Make powerful self-service widget with Helpdesk, order tracking & order action.
Have customer profiles, preview carts & track website visitors in real-time.
Increase responsiveness & automate your support with chatbot & saved responses.

Prezzi

Prova gratuita di 7 giorni

FREE

Gratis

Unlimited conversations
1 agent as admin
1 store integration
1 Facebook integration
Live chat customization
Browser notifications
Mobile app

BASIC

$5.99/mese

$5.99 per additional user per month charged monthly.

Unlimited conversations & agents
2 stores & FB integrations
Live visitor data
Automation rules
Order tracking
Remove watermark
5 FAQs

ADVANCED

$14.99/mese

$14.99 per additional user per month charged monthly.

Unlimited conversations & agents
Unlimited stores & channels
Unlimited FAQs
All in Basic, plus
Business hours
Offline email notifications

PROFESSIONAL

$34.99/mese

$34.99 per additional user per month charged monthly.

Unlimited conversations & agents
Unlimited stores & channels
Unlimited FAQs
All in Advanced, plus
Chatbot
Order management
Private macros

FREE

Gratis

Unlimited conversations
1 agent as admin
1 store integration
1 Facebook integration
Live chat customization
Browser notifications
Mobile app

BASIC

$5.99/mese

$5.99 per additional user per month charged monthly.

Unlimited conversations & agents
2 stores & FB integrations
Live visitor data
Automation rules
Order tracking
Remove watermark
5 FAQs

ADVANCED

$14.99/mese

$14.99 per additional user per month charged monthly.

Unlimited conversations & agents
Unlimited stores & channels
Unlimited FAQs
All in Basic, plus
Business hours
Offline email notifications

PROFESSIONAL

$34.99/mese

$34.99 per additional user per month charged monthly.

Unlimited conversations & agents
Unlimited stores & channels
Unlimited FAQs
All in Advanced, plus
Chatbot
Order management
Private macros

Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni.

92 recensioni

Valutazione complessiva

4,9

Numero di recensioni per livello

Il 91% delle recensioni ha 5 stelle
84
Il 9% delle recensioni ha 4 stelle
8
Il 0% delle recensioni ha 3 stelle
Il 0% delle recensioni ha 2 stelle
Il 0% delle recensioni ha 1 stelle

6 febbraio 2024

Best app for beginners who want to start our website and store e-commerce business good to use and easy very helpful for me

Welook

India

Circa un mese di utilizzo dell’app

NestScale ha risposto 7 febbraio 2024

Dear customer,

Thank you so much for your fantastic feedback! We're thrilled to hear that NestDesk has been incredibly helpful for you in starting your e-commerce business.

If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way!

Regards,
Chloé - Customer Success Manager @NestScale

20 dicembre 2023

The combination of live Chat, helpdesk, chatbot, and more has truly proven to be a game changer for increasing sales and enhancing customer engagement. Also received support from Chloe, a member of the ns live Chat team. Her professionalism and expertise were exceptional.

AutoGear Hub

Pakistan

Circa 2 mesi di utilizzo dell’app

NestScale ha risposto 22 dicembre 2023

Hey Anas,

Thank you so much for your kind words! I'm thrilled to hear that the combination of live chat, helpdesk, and chatbot has made such a positive impact on your sales and customer engagement. I'm especially glad that my support through NS Live Chat was helpful for you.

I'm truly grateful for your consideration to leave a review. Your feedback is incredibly valuable and helps us shape our services better. Looking forward to hearing your thoughts.

Thanks again for choosing NestDesk for your second store!

Warm regards,
Chloé

15 dicembre 2023

Good service!Thanks Kevin to help me a lot

Miane

Cina

4 mesi di utilizzo dell’app

NestScale ha risposto 17 dicembre 2023

Dear customer,

That's great to hear! I'll make sure to pass along your thanks to Kevin for his assistance with the NestDesk app. If you ever have more questions or need further help, don't hesitate to reach out. We're here and happy to assist you anytime!

Regards,
Chloé - Customer Success Manager @NestScale

29 novembre 2023

WOW - What amazing customer service! Rachel was so knowledgeable and went above and beyond to help me with my questions and issues. She was with me on Teams every step of the way during setup, sharing screens so that she could help troubleshoot any issues I had. Plus she even kept me updated with my questions long after we finished our Teams meeting.

Definitely appreciate the personalised service, it made set up a breeze!

Kakadu Traders Australia

Australia

1 giorno di utilizzo dell’app

NestScale ha risposto 17 dicembre 2023

Dear customer,

That's wonderful to hear! Thank you for sharing your positive experience with Rachel and our customer service. We're thrilled that Rachel provided such knowledgeable and personalized assistance to ensure a smooth setup process for you.

We're always here to help, so if you have any further questions or need assistance in the future, feel free to reach out. We appreciate your feedback and your business!

Cheers,
Chloé - Customer Success Manager @NestScale

25 ottobre 2023

I highly recommend NestDesk app to any professional store for live chat. It is extremely well configured at the back end easy to use and Above and Beyond in their fast professional superior customer service to any other chat app I've used before. Here I would like to thank Rachel for the professional support she has done for my store. Im grateful to you Rachel and million thanks

STELLA ALLURA

Canada

Circa un mese di utilizzo dell’app

NestScale ha risposto 26 ottobre 2023

Hi,

Thank you so much for your wonderful recommendation and kind words about NestDesk! We're thrilled to hear that you found our app easy to use and appreciated our superior customer service.

Rachel, in particular, has been a valuable part of our team, and we're glad she was able to provide professional support for your store.

We're truly grateful for your support, and we're here to assist you with anything you need. If you have any more questions or if there's anything else we can do for you, please don't hesitate to reach out.

Warm regards,
Chloé - Customer Success Manager @ NestScale

Tutte le recensioni