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I cannot recommend this app to others because it messed up my storefront (product page messes up) and also backend (caused issue with multi-currency). I'm sure it could of been fixed, but the way support handled things leaves me no choice but to not trust them. I don't want to be the one that they test it with.
When I asked the devs for help, they ended up going into my LIVE STORE. They thought they fixed the bug, but it caused another one. It made all my product pages unreadable because the footer became 50% of the screen size and stuck in position. So, they messed it up even worse. And did all that without my permission! Who the heck would do that? Troubleshooting doesn't mean go in and change a freaking LIVE store. It means work on a draft to troubleshoot everything. Not a professional, at all!
Dear Eddy,
I appreciate you taking the time to share your concerns about your recent experience with our app. I'm truly sorry to hear about the difficulties you faced and the issues that happened in your storefront.
I would like to clarify a few points to ensure you have a complete understanding of the situation:
1. We were committed to addressing your concerns and provided support via email. In our last message, we did not receive a response, and the app was uninstalled, which made it challenging to continue troubleshooting.
2. I personally reached out by message to offer further assistance, and you mentioned that you would reinstall the app the next day. We were ready to assist at that time.
3. The following day, I noticed that the bundle had been already added to your product page again, and you also reinstalled the app. It was our understanding that we had your permission to access (that was granted a few days ago) and make changes to the theme for the purpose of customizing the bundle till it work seamlessly with your new theme. We did not intend to cause any issues, but I understand the frustration it caused.
I agree that it is important to maintain a clear line of communication and to respect the integrity of your live store. We certainly should have discussed any changes in advance, and I apologize for any inconvenience this may have caused.
To further address this issue and prevent any future inconveniences, I've sent a follow-up email, and I appreciate you to review it so that we can discuss the matter more thoroughly and find a suitable resolution.
Your feedback is invaluable to us, and we want to ensure that you are fully satisfied with your experience. We look forward to hearing from you and working together (even on the weekend or out of working time) to resolve any outstanding issues.
Thank you for your understanding.
Best Regards,
Chloé - Customer Success Manager @NestScale