NPS & customer satisfaction

NPS & customer satisfaction

by LoyaltyLion

LoyaltyLion: collect customer feedback and encourage referrals

Overall rating
4.4 of 5 stars
Based on 25 reviews

  • 5 of 5 stars
    64% of ratings are 5 stars
  • 4 of 5 stars
    24% of ratings are 4 stars
    (6)
  • 3 of 5 stars
    8% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    4% of ratings are 1 stars
    (1)

All reviews

2 reviews

Goodmylk

While the app works flawlessly, they use a counterintuitive scale of 10 on the left and 0 on the right. This has led to some scores submitted erroneously submitted by our customers. After following up with them, they reported that they expected the highest score to be on the right and clicked in haste. We'd use another NPS app if it was available on the App store.

PARCEL PHONE CASES

We are getting pretty good results since we installed it. It has help the increase in traffic, definitely recommend this app.