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NPS & customer satisfaction

by LoyaltyLion

LoyaltyLion: collect customer feedback and encourage referrals

32 reviews
Free

Reviews

4.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    66% of ratings are 5 stars
    21
  • 4 of 5 stars
    25% of ratings are 4 stars
    8
  • 3 of 5 stars
    6% of ratings are 3 stars
    2
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    3% of ratings are 1 stars
    1
2 reviews

Goodmylk

Rating
3 of 5 stars
Posted
September 23, 2019

While the app works flawlessly, they use a counterintuitive scale of 10 on the left and 0 on the right. This has led to some scores submitted erroneously submitted by our customers. After following up with them, they reported that they expected the highest score to be on the right and clicked in haste. We'd use another NPS app if it was available on the App store.

PARCEL PHONE CASES

Rating
3 of 5 stars
Posted
August 31, 2019

We are getting pretty good results since we installed it. It has help the increase in traffic, definitely recommend this app.