NPS & customer satisfaction
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Om denne app
Lanceret
26. november 2018
Kategorier
Loyalitet og bonus , Markedsføringsanalyser# About Net Promoter Score from LoyaltyLion Research shows that unhappy customers tell more people about their brand experiences than happy ones. This can significantly impact revenue and reputation. At LoyaltyLion we know that long term customer loyalty and satisfaction are intrinsically linked. Using this free app you will be able to monitor your store’s overall customer satisfaction score, and see how each individual customer rated their interaction with your business. # Key...
35 anmeldelser
Good app but really basic, i hope you guys make comment and translate feature. but its free so i guess there is nothing to complain..
Good app but very basic, I wish customers could leave a comment with their score so we could see what the issue was.
The good things; it is easy to install and is non intrusive. The survey is after the purchase. The scores are accurate and tie back to orde rnumbers so a big plus. Its free (a big plus) The cons; so in case someone does give a negative rating, he should be given a feedback form on what we can improve. Else its very difficult to get actionable feedback to work on. NPS score as such is a good indicator, but what next? I would have been happy to pay if there was a feedback option - but there is none so rating it 4 stars.
Om denne app
Lanceret
26. november 2018
Kategorier
Loyalitet og bonus , MarkedsføringsanalyserUdviklet af LoyaltyLion
Om LoyaltyLion
4,5 i gennemsnitlig bedømmelse
8 års erfaring med at udvikle apps til Shopify App Store
Support
Skriv en beskedsupport@loyaltylion.com
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