NPS & customer satisfaction

NPS & customer satisfaction

Pris: Gratis
Bedømmelse (4)
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Om denne app

Lanceret

26. november 2018

# About Net Promoter Score from LoyaltyLion Research shows that unhappy customers tell more people about their brand experiences than happy ones. This can significantly impact revenue and reputation. At LoyaltyLion we know that long term customer loyalty and satisfaction are intrinsically linked. Using this free app you will be able to monitor your store’s overall customer satisfaction score, and see how each individual customer rated their interaction with your business. # Key...

# About Net Promoter Score from LoyaltyLion Research shows that unhappy customers tell more people about their brand experiences than happy ones. This can significantly impact revenue and reputation. At LoyaltyLion we know that long term customer loyalty and satisfaction are intrinsically linked. Using this free app you will be able to monitor your store’s overall customer satisfaction score, and see how each individual customer rated their interaction with your business. # Key... mere

35 anmeldelser

Samlet bedømmelse
4
Antal pr. bedømmelsesniveau
  • 60 % af bedømmelserne er på 5 stjerner
  • 26 % af bedømmelserne er på 4 stjerner
  • 11 % af bedømmelserne er på 3 stjerner
  • 0 % af bedømmelserne er på 2 stjerner
  • 3 % af bedømmelserne er på 1 stjerner
12. oktober 2022

Good app but really basic, i hope you guys make comment and translate feature. but its free so i guess there is nothing to complain..

MusaMix
Finland
Tid tilbragt med at bruge appen: 20 dage
7. juli 2022

Good app but very basic, I wish customers could leave a comment with their score so we could see what the issue was.

NICCE
Storbritannien
Tid tilbragt med at bruge appen: Cirka en måned
20. juni 2022

The good things; it is easy to install and is non intrusive. The survey is after the purchase. The scores are accurate and tie back to orde rnumbers so a big plus. Its free (a big plus) The cons; so in case someone does give a negative rating, he should be given a feedback form on what we can improve. Else its very difficult to get actionable feedback to work on. NPS score as such is a good indicator, but what next? I would have been happy to pay if there was a feedback option - but there is none so rating it 4 stars.

CZTL
Indien
Tid tilbragt med at bruge appen: 2 måneder

Om denne app

Lanceret

26. november 2018

Udviklet af LoyaltyLion

Om LoyaltyLion

4,5 i gennemsnitlig bedømmelse

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support@loyaltylion.com

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