NPS and customer satisfaction

NPS and customer satisfaction

by LoyaltyLion

Find your unhappy customers and turn them into advocates

4.7 of 5 stars(13 reviews)

Find unhappy customers

Unhappy customers tell more people about their brand experiences than happy customers. Find those customers and show them that you care

Generate referral revenue

Learn who loves your business, then ask those customers for referrals, driving cost-effective acquisition and increasing store revenue

Focus on your best customers

Focus marketing efforts on customers who leave high scores as they are more likely to repeat purchase, increasing loyalty and lifetime value


About NPS and customer satisfaction

About Net Promoter Score® from LoyaltyLion

Research shows that unhappy customers tell more people about their brand experiences than happy ones. This can significantly impact revenue and reputation.

At LoyaltyLion we know that customer satisfaction is the key to long term loyalty. Using this free app you will be able to monitor your store’s overall customer satisfaction score, and see how each individual customer rated their interaction with your business.

Key benefits

Discover which of your existing customers are unhappy and at risk of churning, and take the opportunity to show them that you care.

Monitor changes in NPS to better understand the success of individual marketing initiatives and changes to your store

Identify Promoters and incentivise them to act as advocates for your brand by referring others and leaving positive reviews

Use data from your Net Promoter Score as social proof within marketing and advertising campaigns

Short intro to the NPS and how it works

To calculate NPS, customers are asked to state how likely they are to recommend a company or product to friends or family, using a number between 0 and 10.

Responses to this question are then grouped into:

  • Promoters (customers who answer 9-10)

  • Passives (customers who answer 7-8)

  • Detractors (customers who answer 0-6)

Your overall NPS can be calculated by subtracting the % of your customers who are Detractors, from the % of your customers who are Promoters.

Why we built NPS from LoyaltyLion

We work with thousands of ecommerce stores and all of them need better tools to evaluate customer satisfaction in order to drive loyalty and increase customer retention.

This app will help you understand how likely your customers are to recommend your company or product to a friend. It will help you to find your unhappy customers and turn them into advocates, before they share their experiences with others.

Leading brands trust LoyaltyLion with their loyalty programs

Thousands of ecommerce stores work with LoyaltyLion to increase revenue from their existing customers. Our clients include:

  • Beauty: 100% Pure, Peach & Lily, dr. brandt and Fendrihan
  • Apparel: theCHIVE, LIVELY and Hazel & Olive
  • Nutrition: Dr. Axe
  • Sport: Function18
  • Luxury: feuille
  • Food and drink: Perfect Cellar

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

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Overall rating
4.7 of 5 stars
Based on 13 reviews

  • 5 of 5 stars
    69% of ratings are 5 stars
    (9)
  • 4 of 5 stars
    31% of ratings are 4 stars
    (4)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

SMAPP Stores

Really easy to set-up. I just installed it. Will update review when i have used it for atleast 2 weeks

OzKirana.com.au

Was looking for something that would collect customer feedback post-purchase. Installing this app is easy-peasy, will write another review after I have received some feedback. Keep up the good work!

Shiv's Pet Palace

Really like the app so far helps keep me up to date with my customers. I would recommend this app to anyone.