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净推荐值（NPS）和购买后调查以收集客户见解和反馈
净推荐值（NPS）是衡量客户体验的通用指标。 使用Affiniv，您可以快速创建NPS调查。 调查会在客户下单后的指定天数自动发送给他们。可以通过电子邮件/WhatsApp发送，并带有提醒以提高响应率。 一旦收到回复，您可以使用仪表板进行分析，以了解客户见解。 各种规模的品牌都使用这些见解来改进他们的产品和流程
- 在几分钟内通过电子邮件、WhatsApp、短信创建和发送NPS调查
- 通过在电子邮件中嵌入评分和使用自动提醒来最大化响应率
- 仪表板分析每个响应。细分、标记以获取详细见解
包含自动翻译的文本
语言
英语
这款应用未翻译成简体中文
适配以下产品：
定价
Free Plan
免费
- 每月调查最多100名客户。
- 仅通过电子邮件分发
- 没有电子邮件提醒
- 没有网络调查
- 一种调查类型（NPS）
Basic Plan
$99 /月
每月包括5000名客户。每增加1000名客户，每月收费$25
- 每月调查最多5000名客户
- 通过电子邮件发送调查并带有提醒
- 在感谢页面上显示网络调查
14 天免费试用
Business Plan
$249 /月
每月包括15000名客户。每增加1000名客户，每月收费$20
- 每月最多15000名客户
- 带有提醒的电子邮件调查
- 协助入职
- 自动电子邮件用于TrustPilot评论
- 在感谢页面上显示网络调查
14 天免费试用
I have used Affiniv for NPS surveys. Good funcionallity and awesome customer service.
We've been using Affiniv to send out NPS surveys to our customers, and it has truly transformed the way we gather and analyze customer experience data.
The customization options offered by this tool are impressive. From the design of the surveys to the questions asked, we have the flexibility to tailor each survey to our unique needs. This has been crucial in ensuring that we capture multi-faceted data points about our customer experience. The process is seamless, and the tool integrates seamlessly with our Shopify store. This has saved us valuable time and streamlined our workflow, allowing us to focus more on interpreting the gathered data rather than managing the survey process.
It's one the best NPS apps available on the Shopify store and the team was very helpful during setup. A must-have app for every online store looking to gather NPS data and customer feedback. Helps us improve our products and processes.
Affiniv helps us listen to the feedback of our customers in a very easy way. We created survey on Affiniv. Then the survey goes over Email and Whatsapp automatically weeks after the customer place their order. The dashboard is very intuitive for us to analyze the result. A good app overall.
支持
应用支持由 Affiniv 提供。
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