Net Promoter Score (NPS)

Automatically send survey and collect NPS score + feedback

No reviews
Free plan available. 14-day free trial. Additional charges may apply.

Key values section

Capture customer feedback

Using Affiniv integration, send surveys to your customers automatically after every order and capture their feedback.

Analyze and fix to improve

With analytics dashboard, you can tag and analyze the responses. Helps you identify and fix the issues for a better customer experience

Survey as a sales channel

Use survey "thank you page" to display your product and get sales from the surveys.

Net Promoter Score (NPS)

Net Promoter Score (NPS)

Net Promoter Score (NPS) is an industry-standard score. Benchmark your store and grow with feedback from your customers.

Our app helps you collect Net Promoter Score (NPS) and customer feedback for your store. It automatically sends NPS surveys to your customers days after they place an order.

You can control the number of days after which you want to send the surveys. For example, for physical goods, it can be 7 days after placing an order. For digital goods, the survey can be sent immediately after placing an order.

NPS is a standard metric used across industries to measure the customer experience.

Net Promoter Score (NPS) Ranges

The NPS score can range from -100 to 100. 0-20 is Ok. This means you have more customers who like your store vs those who don't. 20-50 is good. 50-75 is great. 75+ is excellent. Once you get responses, you can compare your score against the benchmarks and set your goal.

Benefit 1 - Actionable insights to help in business growth

The survey responses can help you identify the main issue that your customers are facing. By fixing these issues, you can create a better customer experience. That should result in higher growth.

Benefit 2 - High response rate

The app helps you get a high response rate by sending a reminder after a specified number of days. Also, embedding survey in emails gets a better response rate.

Benefit 3 - Helps with inactive customer outreach

You can create and send different kinds of surveys to your inactive customers. These can be feedback surveys on why they haven't bought from your store off late. This also can help you get some of the inactive ones to buy again.

Other Benefits

  • Create any Kind of Survey with our survey editor or just stick to the basic one.
  • Send manually to a number of customers in bulk
  • Send automated follow-ups to the detractors/dissatisfied customers to get even more feedback.

Launch date

Net Promoter Score (NPS)

Net Promoter Score (NPS)

Net Promoter Score (NPS) is an industry-standard score. Benchmark your store and grow with feedback from your customers.

Our app helps you collect Net Promoter Score (NPS) and customer feedback for your store. It automatically sends NPS surveys to your customers days after they place an order.

You can control the number of days after which you want to send the surveys. For example, for physical goods, it can be 7 days after placing an order. For digital goods, the survey can be sent immediately after placing an order.

NPS is a standard metric used across industries to measure the customer experience.

Net Promoter Score (NPS) Ranges

The NPS score can range from -100 to 100. 0-20 is Ok. This means you have more customers who like your store vs those who don't. 20-50 is good. 50-75 is great. 75+ is excellent. Once you get responses, you can compare your score against the benchmarks and set your goal.

Benefit 1 - Actionable insights to help in business growth

The survey responses can help you identify the main issue that your customers are facing. By fixing these issues, you can create a better customer experience. That should result in higher growth.

Benefit 2 - High response rate

The app helps you get a high response rate by sending a reminder after a specified number of days. Also, embedding survey in emails gets a better response rate.

Benefit 3 - Helps with inactive customer outreach

You can create and send different kinds of surveys to your inactive customers. These can be feedback surveys on why they haven't bought from your store off late. This also can help you get some of the inactive ones to buy again.

Other Benefits

  • Create any Kind of Survey with our survey editor or just stick to the basic one.
  • Send manually to a number of customers in bulk
  • Send automated follow-ups to the detractors/dissatisfied customers to get even more feedback.

Launch date

Pricing 14-day free trial

See all pricing options

Free Plan

Free

Survey up to 5000 customers. Each additional 1000 Customers @ $30 per Month

  • Survey up to 100 Customers per month.
  • One Survey type (NPS)
  • Distribute Only via Email

Basic Plan

$99/month

Survey up to 2000 customers. Each additional 1000 Customers @ $50 per Month

  • Survey up to 2000 Customers per month.
  • Multiple Survey Types (NPS, CSAT, Custom)
  • Distribute via Email & Web Embed

Business Plan

$249/month

Survey up to 5000 customers. Each additional 1000 Customers @ $50 per Month

  • Survey up to 5000 Customers
  • Multiple Survey Types
  • Distribute via Multiple Modes
  • Assisted On-boarding
  • Auto Follow-up for Review, Feedback

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

0.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    0% of ratings are 5 stars
    0
  • 4 of 5 stars
    0% of ratings are 4 stars
    0
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    0% of ratings are 1 stars
    0
No reviews yet

Apps similar to Net Promoter Score (NPS)

Ali Reviews ‑ Product Reviews

Ali Reviews ‑ Product Reviews

Collect Reviews & Email Request Reviews, Photo Review Importer

4.9 of 5 stars(8490reviews)
Free plan available
AfterShip Order Tracking & SMS

AfterShip Order Tracking & SMS

Order Lookup, Track Order Status, Tracking Page, Email Updates

4.7 of 5 stars(3448reviews)
Free plan available
Back in Stock ‑ Restock Alerts

Back in Stock ‑ Restock Alerts

Auto-email customers; popup alerts; restocked notification

4.9 of 5 stars(100reviews)
Free
Trustreviews

Trustreviews

Import your review from Aliexpress & Amazon

4.9 of 5 stars(52reviews)
4-day free trial