Zen Den Candles
I don't like writing bad reviews - but unfortunately, I have to take away the 5 stars that I gave to netParcel 3 years ago. I now rate them as a 1 (ONE). Yes - their discounts are good (though others are lower) - but any savings I recognized from their shipping rates was lost many times over when the company failed to stand behind their services whenever things went wrong at their end - or when they failed to pay out insurance claims - without reason or explanation. I no longer use this app nor recommend their services. I have spoken with management about my problems a few times - they listen, they apologize, they say it won't happen again - but No corrective actions were ever initiated or taken to investigate, address or refund my losses. ********************
(MY ORIGINAL REVIEW : Rating 5 of 5 stars Posted April 10, 2018) I run 3 different Shopify storefronts and over the past 3 years have tried several different shipping consolidators / integrators. Have finally settled on netParcel for all or my business. The rates are the best, with a nice interface and great customer support. Thank You)
We sincerely apologize for the experience described here, especially from a longstanding customer whose initial experiences with netParcel were so positive. We are taking steps to ensure all customers receive attentive communication and active followthrough going forward.
Regarding insurance, any coverage purchased by our customers is provided by the carrier moving the shipment. Accordingly, the terms of coverage are determined by the carrier, leaving the outcome of any given claim outside netParcel's control. We are working to make the scope and terms of coverage provided by our partners more clear to avoid unexpected exceptions in the future.
We take these matters to heart and are working to improve our services as a result. If there is anything we can do to help resolve the situation to a more favourable outcome, we are always available at firstname.lastname@example.org or 855-891-4521.
Install and uninstall, wasting my time. NO ONE CAN BEAT LOCAL POSTAL SERVICE. butter to mention and don't wast people time please and thank you
SECOND UPDATE - we had been using this plug in for months with spotty success. We weren't paying for this app, it is free with the expectation that you use them for your shipping provider. After our last round of issues, everything was working ok and we were in talks to move all of our online shipping for the US and Canada to netParcel. Over the Labor Day holiday weekend, the plug in stopped working and we were not notified by netParcel at all. Big weekend for our sales and we couldn't fill a single order. Once again, their customer/technical support person, Suhayl, was rude and unhelpful not only to me but also to our Director of Outdoor. We have been trying to get set up with them to do ALL of our shipping in the US and Canada for our online orders but the level of customer service and treatment of us as potential business partner has led us to delete the app and move our business elsewhere.
UPDATE to my first review of this app - they have gone above and beyond to fix our technical issues with our store and their app. We hope to be able to fix the last issue we are having (displaying transit estimates but they don't have control of that, it's the API) so that we can keep them as our shipping app.
We have had nothing but issues with their plug in not showing rates for our customers. First they told us it was a server problem on their end, that it would be fixed the next day. That they would send us a report of all the people that didn't receive rates. And we heard nothing and we're still having this problem. Now it's Shopify's fault and nothing they can do. Their customer service and technical support has completely blown us off after countless phone calls and unanswered emails to their support address. This has cost us numerous sales in the short time that we've had our site integrated with their service and I would NOT recommend using them for your store.
Support was not very good. The tool would not connect my store. Support said it was a known issue. No one contacted me to resolve it as I was told. I called again today and someone who was not interested in helping just wanted to know the cost of the items I would ship and said it was express shipping only, which is useless info to the known issue with their product. — Completely unhelpful. Waste of time. Good luck if you need to get an issue resolved.