netParcel , 281 reviews

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
    255
  • 6% of ratings are 4 stars
    17
  • 1% of ratings are 3 stars
    3
  • 0% of ratings are 2 stars
    1
  • 2% of ratings are 1 stars
    5
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, competitive shipping rates, and variety of carrier options, including international. It integrates smoothly with Shopify, auto-filling addresses for easy shipping. The app is commended for its efficient customer service and return label management. Merchants value the diverse delivery options, simple shipment tracking, and expense report reviews. Features like rate comparison and automatic order fulfillment after label purchase are also highlighted, leading to significant savings on shipping costs for some merchants.

November 16, 2019

Netparcel is great but I can't seem to figure out how to integrate it with my store. Wish it was easier to use.

Glazd.
Canada
7 months using the app
December 14, 2020

I love Netparcels rates, but they need to be integrated into Shopify like Canada Post. Customers don't want a shipping quote after the fact, they want real time rates in checkout.

Ediblephotos.ca
Canada
About 2 months using the app
June 30, 2021

Stopped working with no warning. Many customers started calling telling us we didn't offer shiping.

La Guilde
Canada
3 days using the app
netParcel replied July 5, 2021

Thank you for your feedback and for taking the time to review our app. We apologize for the issue you are describing. One of our carrier partner’s APIs was providing a slower-than-usual response time, so our team worked with them to resolve the issue as quickly as possible. We will have our Account Management team contact you to ensure that all concerns have been addressed.

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