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Updated: They continue to surpass our expectations. Old school tech support that matters. Do not think about it, just use them for your Netsuite integration. Customer service so far has been great. Not yet fully using the product but they have been answering my questions before the initial launch.
se realizo la configuración correspondiente e inclusive se realizo la conexion correcta pero no logra sincronizar nada, ni ordenes ni clientes ni el inventario.
Thank you for your feedback, and we sincerely apologize for the issues you've encountered.
We want to clarify that our team has been trying to reach out to you since the installation to offer assistance with the setup and ensure everything was configured correctly.
Despite multiple attempts via email and other communication channels, we did not receive any response from your side.
Additionally, we had scheduled a meeting to address your concerns, but unfortunately, no one from your team was able to attend, and our follow-ups also went unanswered.
We understand that NetSuite can be complex and may require specific field mappings to be correctly configured for mandatory fields to avoid sync errors. Our team is fully committed to helping you resolve these issues and ensuring that your integration works smoothly.
We would greatly appreciate it if you could give us another opportunity to assist you with the setup. Our goal is to make sure that your experience with our app is nothing short of excellent.
Thank you for your understanding, and we look forward to hearing from you soon.