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We've signed up to the Max Unlimited Plan and it's been one of the more frustrating and maddening experiences I've ever had with a new piece of software.
They advertise a range of features but buyer beware, only some of these features are actually functional or reliable.
What works:
- Auto Sync Shopify Orders and customers to NetSuite *
- Auto Sync NetSuite Item Inventory to Shopify
- Auto Sync NetSuite Item fulfillments to Shopify
- Sync Price from NetSuite to Shopify
- Sync Shopify Order Edits to NetSuite**
What doesn't work (but is advertised)
- List Product from NetSuite to Shopify:
The main added feature of their Max Unlimited plan is so buggy and incomprensible that I do not think they should be selling it as a finished feature. Even more concerning they don't seem to have any explanation or understanding of why it doesn't work. Endless zoom calls and promises of a fix just around the corner amounted to nothing.
Most alarmingly the sync has no auditing or process visibility at all. It's black box so it can be updating your catalogue and you don't even know when it is updating or what is updating or what it has updated. In an effort to try and get this sync to work we left it on overnight and rather than list any new products it wiped the content from 16747 products! We we're extremely lucky to have a backup handy to reverse what it did.
- * Auto Sync Shopify Orders Paid for by Gift Cards. The app is unable to sync orders when customers use gift cards as the payment method. We raised a few tickets but they where never able to fix it so we ended up having to manually import orders paid for by gift cards.
- ** Order Edits in Shopify will close the original Netsuite sales order, delete the customer deposit and create a new deposit. This means if a customer makes a $100 order on Monday, edits the order for an additonal $50 on Tuesdsay (making it a $150) the app will just create a new order with a single $150 deposit on Tuesday, despite their actually being two deposits on two different days. If you edit a lot of orders this creates a lot of manual fixing up for end of months accounts and is a poorly designed feature.
So in short I do not recommend Robust Netsuite Intregator unless you have a very simple setup and a lot of patience. It's cheaper than alternatives but is buggy, incomplete software and their support team sends a lot of emails but provides very few solutions.
The team at Robust is very responsive and I am a big fan of the UI of their app. The ability to open sales orders in Netsuite directly from Shopify is a very good feature. There is a wide variety of customizations that you can do and the app is very straightforward.
Hello
It's great to hear that you've had a positive experience with the team at Robust and appreciate the user interface of their app. The seamless integration between Shopify and NetSuite, especially the ability to open sales orders directly, seems to be a valuable feature for your business. The availability of a wide range of customizations is also a significant advantage, allowing you to tailor the app to your specific needs. The straightforward nature of the app likely contributes to a smoother user experience.
The app works well and the customer service is always ready to provide all the necessary support in case of need. Recommended.
Hello
Thank you for your positive feedback! We're delighted to hear that you're satisfied with our app's performance and that our customer service team has been helpful whenever you've needed assistance. Your recommendation means a lot to us. If you have any further questions or require support in the future, don't hesitate to reach out. We're here to help!
Great app with a lot of features! The support team is always available to help on settings and advices.
Hello
Thank you for your kind words! We are glad to hear that you're enjoying the app and that the support team has been helpful in providing you with settings and advice.
If you have any questions or need assistance with anything else, feel free to ask the support team of WebBee Global.
We've been using the app for since the begining of 2023 and it works very well.
The support staff are knowledgable and the product is very capable. If you need your data synced to Netsuite this app does it very well, the setup was quick 30-45mins and then later I had a couple of issue and that was resolved 30mins. I have used another high profile integrator for many years prior to using this one and it was more complex to setup and also has a higher price. I recommend this app, I would have saved $$$$$ if I started using it years earlier.
Hello
It's great to hear that you had a positive experience with the support staff and found the product capable of syncing data to Netsuite. Quick setup and efficient issue resolution are certainly valuable attributes for any software or app. It's also beneficial to know that this app is more cost-effective compared to other high-profile integrators you've used in the past. Your recommendation and the potential cost savings for others starting to use it earlier is helpful information for anyone considering a similar solution for their data syncing needs. Thank you for sharing your feedback!
Very user-friendly APP.
Hello
Thank you for your wonderful feedback about our app! We are thrilled to hear that you find it very user-friendly.
Thank you once again for choosing our app and for sharing your experience.
Shivam was very helpful in setting up the Shopify to Netsuite integration.
Hello
It's great to hear that Shivam was very helpful in setting up your Shopify to Netsuite integration. Having knowledgeable and supportive individuals assisting with the setup process can make a significant difference in the overall experience. If you have any more positive experiences or feedback to share, feel free to let us know!
The team is very helpful at resolving any issues at arise.
It's wonderful to hear that the team is proactive and responsive in resolving any issues that may arise. Their helpfulness underscores their commitment to providing excellent service and ensuring a smooth experience for their customers. Knowing that you can rely on their support adds tremendous value to the overall experience.
If you encounter any further issues or have any questions, don't hesitate to reach out to them for assistance.
Increible el servicio, la integración es muy facil (aunque tardada por todo lo que se debe configurar) y la atencion de los ejecutivos es MUY BUENA.
Super recomendado!
Hola
¡Es fantástico saber que ha tenido una experiencia positiva con el servicio! La fácil integración y la excelente atención al cliente son factores clave que contribuyen a una experiencia de usuario exitosa y satisfactoria. Si tienes alguna pregunta específica o si hay algo más que quieras compartir sobre tu experiencia, no dudes en hacérmelo saber. Ya sea que esté buscando más información o simplemente quiera hablar más sobre sus pensamientos, ¡estamos aquí para ayudarlo!