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We've been using the Robust NetSuite Integrator app for a few months now and I'm really pleased with it.
There's a lot of configuration to ensure that it behaves exactly how you'd like it to. We've managed to work this into our normal NetSuite workflow for inventory, pricing, fulfilment and invoicing. Our ops team treat a Shopify order exactly as they would any other order and having the inventory and pricing synced from NetSuite means there's a single source of truth.
We had a few teething issues at first but a huge thanks to the support team. They are absolutely great. The chat is very responsive, during office hours we typically get a response within a few minutes. Outside of those hours we always get a response via email the next day. Requests via chat are followed up via email ensuring resolution of tickets.
We migrated from a bespoke ecom store and for context we were up and running from a fresh Shopify store to processing orders in production within 2 weeks.
I was a little concerned about the price at first (we're currently on the Max plan), however the ease of use and support more than justifies the cost. We're actually planning on upgrading the the Enterprise plan shortly.
Thanks again to the team!
Hello
That's fantastic to hear!
It sounds like the Robust NetSuite Integrator app has significantly streamlined your operations and integrated seamlessly into your existing workflows. The support team indeed seems exceptional, ensuring smooth transitions and addressing issues promptly. Your experience of migrating and getting up and running within two weeks is impressive and speaks volumes about the app's efficiency and user-friendliness. Upgrading to the Enterprise plan sounds like a great next step, especially given the positive impact the app has had on your operations.
Thank you for sharing your feedback, and we look forward to continuing to support your success!
The app works as described and with some customization it is now doing exactly what we need it to do. Great tool to go in between Shopify-NetSuite.
Shivam has really gone above and beyond to get our customization work.
Hello
Thank you for your feedback!
We're thrilled to hear that the app is working as described and, with some customization, is now meeting your needs perfectly. It's great to know that it serves as an effective tool for integrating Shopify and NetSuite.
We are glad to hear that Shivam has gone above and beyond to ensure your customization work was completed to your satisfaction.
AJ and his Team know what they are doing.
Great Product.
Has made integration from Shopify to Netsuite very easy, and support is very helpful. They will hop on a call to troubleshoot things with you.
Hello
Thank you so much for sharing your experience!
It's wonderful to hear that AJ and his team have provided such exceptional service and support. Making the integration from Shopify to NetSuite easy and being readily available to troubleshoot any issues truly highlights their dedication and expertise. Your testimonial speaks volumes about the quality of their product and the value they bring to their customers. If you ever need further assistance, don't hesitate to reach out.
Excellent support. Shivam is on the live chat to help with our shipping configuration and instructs us step by step. Very helpful!
Hello
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. Our priority is customer service and we are ecstatic that we met that mark!
We've been using this product for a number of years and our issues are generally, taken care of very quickly. I've had a recent LONG and tiring experience with an ongoing issue and they've been very helpful in getting any matters resolved.
Hello
It's fantastic to hear that you've had a positive experience with the product over the years and that your issues have been promptly addressed. Consistent and efficient issue resolution is a crucial aspect of any product or service, and it's clear that your satisfaction has been a priority for the company.
This level of customer support and responsiveness can greatly contribute to a smooth and productive experience for users like you
Robust NetSuite integrator has been consistent throughout and it runs reliably with Shopify. Good customer service. Whenever we had any issue arising Webbee has always been very quick to assist and follow up until the issue is resolved fully.
Thank you for your kind words! We're delighted to hear that Robust NetSuite Integrator has consistently delivered reliability in sync with Shopify. Our team is committed to providing top-notch customer service, and we're glad we could assist promptly whenever you faced any issues.
Your satisfaction is our priority, and we're here to ensure that your experience remains smooth. Feel free to reach out whenever you need assistance or have questions.
This app is exactly what is advertised and works great. Specifically, it seamlessly integrates our Shopify orders with Netsuite. It automatically processes shipment information and charges credit cards when Item Fulfillments and Cash Sales are generated. Setup took a bit of time, but their service team is very responsive to get us up and going.
We've been using this now for several years and it works perfectly.
This is a breath of fresh air after our previous site's integration service, which required a support ticket and long wait-times to make simple changes like remapping a shipping method. The Robust NetSuite Integrator lets you make adjustments with just a few clicks.
Customer service is excellent as well. The WebBee team is highly responsive and helps keep our integration running smoothly whenever we have questions or need to make complex changes.
Very helpful staff member guided me through all the steps I needed to fix my problem. All it took was a quick zoom call and the issues were resolved. This is a great app that saves us a lot of time with manual entry. I would recommend to anyone who uses NetSuite.
Hello
It's wonderful to hear that you had such a positive experience with a helpful staff member who guided you through resolving your issues via a Zoom call. It's clear that the app has been a valuable time-saver for you, especially with its capabilities to reduce manual entry tasks.
Thank you for the recommendation, and if you have any more questions or need further assistance in the future, don't hesitate to reach out. Your feedback is greatly appreciated!
This app is an excellent solution to integrate Netsuite and Shopify. We've been using it for a few years now, and their support team is excellent and very helpful any time there is an issue or changes needed. Highly recommend this app for anyone who needs to integrate Netsuite and Shopify.
Hello
Thank you for sharing your positive experience with the app that integrates Netsuite and Shopify. It's great to hear that you've been using it for a few years and that it has been a reliable solution for your business.
The fact that the support team is responsive and helpful when you encounter issues or require changes is definitely a valuable aspect of any software or service. Your recommendation will likely be helpful to others who are in need of a similar integration solution for their Netsuite and Shopify integration needs.
If you have any more insights or feedback about your experience with this app, feel free to share them, as it can be valuable for others considering similar solutions.