Robust NetSuite Integrator , 65 reviews
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AJ and his Team know what they are doing.
Great Product.
Has made integration from Shopify to Netsuite very easy, and support is very helpful. They will hop on a call to troubleshoot things with you.
Hello
Thank you so much for sharing your experience!
It's wonderful to hear that AJ and his team have provided such exceptional service and support. Making the integration from Shopify to NetSuite easy and being readily available to troubleshoot any issues truly highlights their dedication and expertise. Your testimonial speaks volumes about the quality of their product and the value they bring to their customers. If you ever need further assistance, don't hesitate to reach out.
The Robust NetSuite Integrator app for Shopify is ideal for most users with straightforward requirements. The functionality is easily managed within the Shopify platform by those with a technical understanding of NetSuite and Shopify. All standard flows and requirements are catered for. The RNI team are extremely knowledgeable about both platforms and are ready at a few hours' notice to jump on a call and explain details about the setup, or even make minor backend changes to facilitate your needs. My client is very happy and now looking at an additional integration with another shopping platform.
Hello ,
Thank you so much for your kind words and positive feedback regarding the Robust NetSuite Integrator (RNI) app for Shopify. We are thrilled to hear that the app has met your expectations and has proven to be an ideal solution for your needs.
Our team at RNI takes pride in our in-depth knowledge of both the NetSuite and Shopify platforms, allowing us to provide seamless integrations and support to our clients. We are always ready to assist with any questions, explanations, or minor backend changes to ensure that your integration runs smoothly.
We are delighted that your client is satisfied and looking to expand their integrations to another shopping platform. Please let us know how we can further support you and your client in this journey.
Thank you once again for choosing Robust NetSuite Integrator.
Tarishi and her team have been extremely helpful in getting us up and running using the Robust Integrator for our Shopify/Netsuite Integration. Her and her team are very responsive and helpful and they try to resolve our issues as quickly as possible. We know if we encounter any need for customisations that Tarishi and her team are on hand to fix.
Thanks you Tarishi for your help.
Hello,
Thank you so much for your kind words and positive feedback regarding our collaboration on the Shopify/NetSuite integration project. It has been a pleasure working with you and your team to ensure a seamless and successful implementation of the Robust Integrator.
I'm thrilled to hear that you found our team, especially Tarishi, to be extremely helpful, responsive, and committed to resolving issues promptly. We take great pride in delivering top-notch support and ensuring that your integration runs smoothly.
Your recognition of our team's efforts means a lot to us, and we are dedicated to being there whenever you need us, whether it's for resolving issues or implementing customizations to meet your specific requirements.
Thank you once again for your trust and partnership. We look forward to continuing our successful collaboration and supporting your business needs.
Excellent customer service and a user friendly app.
Hello
Thank you for your fantastic feedback and for taking the time to share your experience with us! We are thrilled to hear that you found our customer service excellent and our app user-friendly.
Providing top-notch customer service is a priority for us, and we are delighted that you had a positive experience with our team. We are also glad that you find our app easy to use and navigate.
We've signed up to the Max Unlimited Plan and it's been one of the more frustrating and maddening experiences I've ever had with a new piece of software.
They advertise a range of features but buyer beware, only some of these features are actually functional or reliable.
What works:
- Auto Sync Shopify Orders and customers to NetSuite *
- Auto Sync NetSuite Item Inventory to Shopify
- Auto Sync NetSuite Item fulfillments to Shopify
- Sync Price from NetSuite to Shopify
- Sync Shopify Order Edits to NetSuite**
What doesn't work (but is advertised)
- List Product from NetSuite to Shopify:
The main added feature of their Max Unlimited plan is so buggy and incomprensible that I do not think they should be selling it as a finished feature. Even more concerning they don't seem to have any explanation or understanding of why it doesn't work. Endless zoom calls and promises of a fix just around the corner amounted to nothing.
Most alarmingly the sync has no auditing or process visibility at all. It's black box so it can be updating your catalogue and you don't even know when it is updating or what is updating or what it has updated. In an effort to try and get this sync to work we left it on overnight and rather than list any new products it wiped the content from 16747 products! We we're extremely lucky to have a backup handy to reverse what it did.
- * Auto Sync Shopify Orders Paid for by Gift Cards. The app is unable to sync orders when customers use gift cards as the payment method. We raised a few tickets but they where never able to fix it so we ended up having to manually import orders paid for by gift cards.
- ** Order Edits in Shopify will close the original Netsuite sales order, delete the customer deposit and create a new deposit. This means if a customer makes a $100 order on Monday, edits the order for an additonal $50 on Tuesdsay (making it a $150) the app will just create a new order with a single $150 deposit on Tuesday, despite their actually being two deposits on two different days. If you edit a lot of orders this creates a lot of manual fixing up for end of months accounts and is a poorly designed feature.
So in short I do not recommend Robust Netsuite Intregator unless you have a very simple setup and a lot of patience. It's cheaper than alternatives but is buggy, incomplete software and their support team sends a lot of emails but provides very few solutions.
The app works well and the customer service is always ready to provide all the necessary support in case of need. Recommended.
Hello
Thank you for your positive feedback! We're delighted to hear that you're satisfied with our app's performance and that our customer service team has been helpful whenever you've needed assistance. Your recommendation means a lot to us. If you have any further questions or require support in the future, don't hesitate to reach out. We're here to help!
Quick and easy way to integrate shopify with Netsuite. Very responsive support team, but do need some patience in setting it up. Once it is up and running, it is a life-saver.
Hello
Thank you for sharing your experience! It's great to hear that the integration between Shopify and Netsuite was quick and easy with the support of the responsive team. While setting it up may require some patience, it's rewarding to know that once everything is running smoothly, it becomes a true life-saver. Your feedback will surely be helpful for others considering this integration. If you need any further assistance or have any questions, feel free to reach out.
Very user-friendly APP.
Hello
Thank you for your wonderful feedback about our app! We are thrilled to hear that you find it very user-friendly.
Thank you once again for choosing our app and for sharing your experience.
Overall, Robust NetSuite Integrator is a great solution for connecting Shopify and NetSuite. We sometimes need support related to some of our customizations, but Webbee is very responsive & helpful, and issues are resolved quickly. Definitely recommend.
Hello
Thank you for your positive feedback! We're delighted to hear that the Robust NetSuite Integrator has been a valuable solution for your Shopify and NetSuite integration needs.
At Webbee, we are committed to providing responsive and helpful support, ensuring that any customization-related issues are promptly addressed. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your recommendation and look forward to continuing to meet your integration requirements.
Using the application since 2021, the support has been excellent as well as the flow of orders into Netsuite since that time. We are very happy with the service and their support of us even when things may go wrong. Thank you especially to Shivam for all of his help.
Hello
We are glad to hear that you've been satisfied with both the application and the support you've received since 2021. Having a reliable system for order flow and responsive customer support is crucial for a smooth business operation. If you have any specific feedback or if there's anything else you'd like to share, feel free to let us know.
It's always valuable to hear about positive experiences with products and services.