Robust NetSuite Integrator

We had an extremely disappointing experience with Robust NetSuite Integrator. From the very beginning, they failed to understand our business needs and struggled to provide solutions that aligned with our requirements.

The most frustrating part was their lack of responsiveness, even when we flagged business-critical issues that required urgent attention. Despite multiple follow-ups, our concerns were ignored, leading to serious consequences—including an HMRC audit due to incorrect data caused by their system failures.

Their poor support and lack of accountability made this one of the worst experiences we've had. I strongly do not recommend their services to any business that values accuracy, efficiency, and reliable support.

We've been using the Robust NetSuite Integrator app for a few months now and I'm really pleased with it.

There's a lot of configuration to ensure that it behaves exactly how you'd like it to. We've managed to work this into our normal NetSuite workflow for inventory, pricing, fulfilment and invoicing. Our ops team treat a Shopify order exactly as they would any other order and having the inventory and pricing synced from NetSuite means there's a single source of truth.

We had a few teething issues at first but a huge thanks to the support team. They are absolutely great. The chat is very responsive, during office hours we typically get a response within a few minutes. Outside of those hours we always get a response via email the next day. Requests via chat are followed up via email ensuring resolution of tickets.

We migrated from a bespoke ecom store and for context we were up and running from a fresh Shopify store to processing orders in production within 2 weeks.

I was a little concerned about the price at first (we're currently on the Max plan), however the ease of use and support more than justifies the cost. We're actually planning on upgrading the the Enterprise plan shortly.

Thanks again to the team!

This integrator is robust and meets our business needs. We have been using this app for 2 years without any issues! Great app! We will continue to use it for other stores.

I can't say enough about the customer service I have received from the Robust NetSuite Integrator team. The app functions seamlessly, however due to the number of customizations that our NetSuite account has, I had numerous requests for custom functions and they were all completed promptly. These requests were not questioned by this team, they were simply accommodated. This includes customizing their own app code, multiple zoom conferences walking through step by step, etc. Would recommend this app 100%! A+

Incompetent. If you needs require any variation to what's out of the box such as Cash Sales/Undeposited. Good luck. Extremely poor attention to detail. Worst experience ever. Sharma and Abhishek consistently over promised and under delivered.