Robust NetSuite Integrator

We had an extremely disappointing experience with Robust NetSuite Integrator. From the very beginning, they failed to understand our business needs and struggled to provide solutions that aligned with our requirements.

The most frustrating part was their lack of responsiveness, even when we flagged business-critical issues that required urgent attention. Despite multiple follow-ups, our concerns were ignored, leading to serious consequences—including an HMRC audit due to incorrect data caused by their system failures.

Their poor support and lack of accountability made this one of the worst experiences we've had. I strongly do not recommend their services to any business that values accuracy, efficiency, and reliable support.

This integrator is robust and meets our business needs. We have been using this app for 2 years without any issues! Great app! We will continue to use it for other stores.

I can't say enough about the customer service I have received from the Robust NetSuite Integrator team. The app functions seamlessly, however due to the number of customizations that our NetSuite account has, I had numerous requests for custom functions and they were all completed promptly. These requests were not questioned by this team, they were simply accommodated. This includes customizing their own app code, multiple zoom conferences walking through step by step, etc. Would recommend this app 100%! A+

*** UPDATE AS OF MAY 9, 2025 ***

TRASH TRASH TRASH. I cannot say enough bad things about my experience the last 6 weeks. Bug after bug found. Promise after promise completely foiled. With every fix implemented comes another handful of problematic scenarios and it is exhausting to watch over the connector each day hoping and praying not another issue arises.

Today was my breaking point. After weeks of going back and forth with intermittently skipped orders, duplicate orders, and now orders just sitting in their order log for no reason with no mechanism to trigger them to come into NS, I'm done. Absolutely done. Shame on the development team to make this mess for their clients. It is obvious they make direct and impactful changes in their production code base which, if you understand how software engineering works, is terrifying for any competent customer to use.

***************************************

Shivam is very helpful, and we have transitioned from Celigo due to internal issues there and we are happy we made the move. If you feel Celigo is too expensive and/or hard to deal with, give these guys a shot. I don't think you will be upset about your choice! :)

We use the Robust NetSuite Integrator on both of our sites to sync orders with NetSuite. This has been a game changer for us. Plus, the support is great! I highly recommend the app to save time and money if you are on NetSuite.