Sofortig: Australia Dropship

Sofortig: Australia Dropship

by Sofortig

Dropshipzone-More than 15 popular Categories, Over 6,000 SKUs

3.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    50% of ratings are 5 stars
  • 4 of 5 stars
    7% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    7% of ratings are 2 stars
  • 1 of 5 stars
    36% of ratings are 1 stars

All reviews

5 reviews

Shhh...

For some reason Sofortig does not update my inventory, even though they are connected to Shopify and have an app. Instead, I get a CSV file emailed to me every day - which is NOT made in the Shopify approved .csv format, so it is completely useless. I have to manually change my stock quantities every single day! The stock on hand on their .csv file does not match the stock on hand on their website, which shows 2 different stock levels depending on where you are on their site at the time. Also, I cannot find Sofortig as an option in my Shopify shipping settings, so I have had to create a separate supplier profile, which makes it more difficult & time consuming. But my biggest problem is this one: I sent them an email last week to ask why many of their 'wholesale' products I have imported cost me almost DOUBLE than that of retail prices offered to the public from Officeworks and Harvey Norman. And why they quote the RRP as being up to 3 times higher than retail actually is. They haven't responded after 3 days. So if I don't get a reply & an explanation soon I will publish the prices here. I have also made a formal complaint to Shopify.

Developer reply

July 25, 2021

Hi Shhh,
Thank you for taking the time to give us your feedback.
We are sorry to hear about that.

Currently with our new version of Sofortig App, product imports and inventory updates are fully synced automatically. This will help to avoid losses due to over-sell or product discrepancies.

In term of pricing, Dropshipzone runs different promotions from time to time and we review our prices based on marketplace prices regularly (twice a month) to ensure that we are providing competitive and reasonable pricing to our resellers

We will take note of your comment to greatly improve the app.

Any further question or queries feel free to send us an email at info@dropshipzone.com.au or contact your assigned account executive.
Hope you have a great day!

Pikabu

product search not loading product search -> petcare. Tried to import 3 products and getting error - "server pool instance killed"

Developer reply

July 25, 2021

Hi Pikabu
We are sorry to hear that you experience an issue with our app.

We will take note of your comment to greatly improve the app.

Any further question or queries feel free to send us an email at info@dropshipzone.com.au or contact your assigned account executive.

Thank you

LifeStylz

The app is useless. It cannot link my existing products which I have already imported using CSV. On top, it is confusing to use. I'd rather stay and use my macros to update stock and data rather than relying on this app. Also there is 0 support from the developer. Sent them a couple of mails but no response. Oh and did you know that Dropshipzone sells their own products on ebay and other marketplaces way below the cost price they give to the dropshippers. I wished they could play fair!

Developer reply

October 1, 2020

Hi LifeStylz,

Thanks for sharing your feedback.
First of all, we're sorry that we missed your Shopify support message on 23July due to an avoidable human error. We'd already reviewed our SOP to prevent missing any one valuable message.
In alternative, you could contact us via info@dropshipzone.com.au directly.
In ease of merging reseller existing product to Sofortig, we are now developing a new function in Sofortig and hope to resolve your problem
accurately.
Again, we love to hear back from our customers and will strive to do better.

Nook & Cranny Homewares

This app is a big help in importing stock, but it fails to find a number of products. They are on the dropshipzone site, but searching for them in sofortig just gives the message "No Product". This is extremely disappointing. The app has also been producing a number of errors "connect ENETUNREACH 3.105.169.68:443 - Local (0.0.0.0:0)" which prevents me from logging on or if I am in the app, it will prevent me continuing with what I am doing, and more recently "server instance pool was destroyed". It would appear that some work is needed on the back end of this application to make it more stable and useful. UPDATE: This app continues to disappoint. Inventory is not updating on several products and I have customers ordering products that are not available, because they haven't been updated. If I go to the inventory section they don't even show as having tried to update. Several products will NOT update price and again this is a problem when customers order them. I am tearing my hair out trying to make this work.

Developer reply

July 25, 2021

Hi Nook & Cranny Homewares,

Thank you for using Sofortig, and we’re sorry to hear that your experience was not of the quality you expected.

We will take note of your comment to greatly improve the app.

Once again we do appreciate your feedback to make us better.

For further assistance please feel free to send us an email at info@dropshipzone.com.au or contact your assigned account executive.

Thank you

Utopia Home

I used this app, so that the stock on the store is always up to date. But only after 2 days, we realised that the app is not updating the stock. Its showing the items as in stock on the app, but actually they are out of stock on the website. Its really upsetting, that the core purpose of the app is not fulfilled.
Also, the app takes over the shipping rules for the store. So if you have multiple vendor, as we do, sofortig shipping rules are visible for all products across different vendors. This is clearly not the right use case. Sofortig shipping rules should only apply for products which are managed by that app, and not for all vendors. We already lost shipping cost because sofortig calculated as 0, where as we had to pay the other vendor shipping cost.
Finally, not all the products have Logistic weight. It could be a bug or its intentional. But it would be hard to understand how the shipping charges are calculated for products with logistic weight as 0.
This app really needs some working. As it stands, its not fit for purpose.

Developer reply

September 1, 2020

Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.

For your inventory stock out-sync issue, we will deep dive to investigate asap.
Using Sofortig as storefront carrier app could always be an option, reseller could able to setup his own shipping rate to override Sofortig. For reseller who work with multiple vendor, it is highly recommended to setup different 'Custom Shipping Rate' profile for corresponding product so that Sofortig will not calculate the shipping rate for non-Sofortig product.
In regarding the shipping cost, it is given from Dropshipzone in which the calculation is based on delivery address and product category.

Again, thank you for your feedback to make us better.