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Absolutely hopeless app. The demo worked perfectly for 50 orders but when I wanted to migrate my other 100 orders, it worked totally different. I have ended up with duplicate orders that I now can't get rid of and the order created date has the date and time of when the migration took place, rather than when the order was placed. Support was online with me one minute, and as soon as things started to go wrong, I haven't heard a word! Of course this could be due to different time zones but Harry knew I was just about to import. To wait around another 2 minutes wouldn't have been hard.
Hi Trigahex,
Thank you for your review!
Our free demo version allows you to migrate the first 50 orders from your store. If you’d like to transfer more than 50 orders, you might consider upgrading to one of our paid plans. It seems that multiple demo migrations may have caused duplicate data issues.
We’re always available to assist you by email for any issues you encounter. Since technical issues often require time to resolve, we can’t guarantee responses within just a few minutes as requested. We apologize for not being able to provide the ideal experience and appreciate your understanding.
Best regards
Jamie
The Next-Cart Team
Incorrectly formatted the 301 redirects. Couldn't recognize existing customers when migrating new data and corrupted every order from a existing customer.
Just spend the time to use Matrixify or even Shopify's built in import utility. We've spend 5x the cost just on lost sales and manpower to correct just those two issues and we still have days of work ahead of us.
Dear Valued Customer,
Thank you for providing your valuable feedback, and we sincerely apologize for the inconvenience caused during your data migration to Shopify.
- About the 301 redirects issue, the migration app is designed to bring over the default URL structure of your source store. If you have changed the default URL structure, we can customize your migration tool to migrate the restructured URLs, no extra fee for that.
- About the migration of new data, there are 2 cases:
++ If you uploaded the data files that contain only new entities since the last migration, you will need to tick the checkbox "This is a Recent Data Migration" in the Upload form to ensure the new data is linked to your old data.
++ If you uploaded the data files that contain all entities, it will be no problem.
In the configuration step, please choose the option "Continue the previous migration" before you start the migration process.
If you are busy and don't have time to perform the migration, please kindly send the detailed information and your request to contact@next-cart.com. Our technicians will take care of the migration and support you until everything is completed.
We sincerely apologize for the inconvenience and difficulties you encountered. Your satisfaction is of utmost importance to us, and we appreciate your trust in Next-Cart. We hope to have the opportunity to rectify these issues and regain your confidence in our services.
Please be assured that we highly value customer feedback, and we will use your input to improve our services in the future.
Once again, we apologize for the inconvenience and challenges you faced. We genuinely appreciate your understanding and the opportunity to address these issues.
Best regards,
Jamie
The Next-Cart Team