I used this app for the first time in May. I placed a order with them May the 4th and they put the order with eprolo
I didn't get my order until June 6 with all 3 items I order from nextschain missing out of the order. I had to contact them 3 times for a response and the response was bad. Customer service wanted to argue back and forth and didn't try to get to the root of the problem.STAY AWAY from this company....I believe its a rip off!! I never got my items till this day. Just a loss I have to take.
Backyard Comfort Boutique
When I first started to use them, it was good but now a Easter order that said was picked up on 02/20/2020 by shipping partner in New York still never got to customer. Had to refund them and Peter and tesbin or however you spell it, started to ignore my messages after the over fifth time of having to explain it. Now I have gotten replies and told I would get a refund for over a month now and still no refund. I can't believe the bad business ethics and morals being shown now.
I was thinking i have found an alternative at the epacket from chinese suppliers. On there app they saying to have fast worldwide shipping. They sended me a fake tracking number, because when i was go to the carrier site to verified the number they give me, they was saying the number doesn't respect the format of the numbers they use. Dont lost your reputation with a dropshipper who doesn't have a good service.
Due to the COVID, The shipping time will be delay. And your orders tracking is work. you can tracking it by www.17track.net. please check it again. thank you
D Guyz Outlet
They promise shipping time of 14 business days, but in my experience shipping times has averaged 30 to 40 days. When you sign up they show you that they deliver in 10 days or so, but after you place your orders, they say "it is out of our control." They promise they will refund late deliveries, but when it comes time for refund, they only consider items over 20 business days. And business days is based on the Chinese calendar. Then they start asking for fake documents such as certificate of refund. I have been waiting on a portion of my refund for 36 days. Save yourself bad reviews and great frustration. This is a joke at best!
We have checked all the pacakges,
There are about 30% packages arrive at 8 business days
about 35% packages arrived at within 12 business days, There are about about 25% pacakges arrived within 15 business days. And Remote regions will takes a lot of time.
Because of the Covid-19 affect, the shipping time will be delay. These are out of our control, we can't be responsible for these.
No help, no customer support. they take forever to answer you. when a customer places an order you go to this app to finish the transaction but you still have to do more complicated steps to finally make the payment and send the order. This app is full of bugs. horrible customer support.
Thank you and we are working to solve the bugs and we will assist you to solve any issue you got.
Roll-On Cycle Gear
4% trust score on Scam Doc, nothing on Trustpilot. How does Shopify list these companies? Surely you are going to thouroughly vet a supplier before listing them?
Thank you for reviewing, we are manage Thousands of suppliers in China and we are working well with most of the merchants. And we are trying to improve our service and product. thank you
Diamond Loves Express Shop
Would not suggest it! I had high hopes for this app as well and it ended up failing me when I placed a order! They took the money and never fulfilled my item. Deleted the app and my whole store now I must start over but I'd rather start over then take chances messing with customers money!
We have fulfilled all the orders ASAP, but due to the viru--s happen and Most of the Factory and Carriers are extend their holiday. some orders will be processed delay.
Can A Girl Catch A Break Chic Boutique LLC
I had high hopes for this app since they ship from the U.S. I noticed all my orders have been synce to the store. I finally had my first official order with this app due to the fact that a customer wanted her out ASAP. i have noticed on this app platform, they talk bad about Aliexpress, how can you down talk another platform that you too utilize for products. They are not based out of the US they are based out of Shanghai China and they too utilize Aliexpress that they talk so badly about them. I need Nextschain to have representatives/customer service personnel to help and know their craft. i was really annoyed via chat with my first order with them that they were not able to answer.
We are sorry, we just said the fact that shipped by ePacket from Aliexpress will take long shipping time.
I use this app. So far first 4 orders have taken me hours to process. First order shipped, customer requested refund, box in great condition, product (bracelet) broken. I am not too impressed at this moment with this app. Maybe when the company works out the kinks of information flow.
We promise to refund or resend on the package damage.
we have checked your orders item are not from our suppliers, so that we can not fulfill your orders.