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I think it's a great idea and after testing it I have to say that I'm thrilled with how easy it works. It's fun to negotiate the prices. The backend is very self-explanatory.
What I don't like. We would have liked to try it out once, start a campaign to see how it is received.
Our customers are from Germany, so we wanted a German translation, but of course we also wanted to adapt the style of the button.
The surprise: it's not possible. In fact, it is only possible if you sign a one-year contract, i.e. a minimum of 6000 USD + 2%. That is an absurdity. With this sentence the conversation with the support was over. Further inquiries remained unanswered.
Even the "Whitelabel" solution is only available in the Enterprise plan. So even with 499 USD + 2% sales fee you have to leave the advertising for it.
Conclusion: Cool tool, bad pricing policy, inflexible support. But as always, someone will come along who does exactly the same thing only better :-)
Thank you for your balanced review and for including postive feedback as well as your concerns.
Apologies if it wasn't clear in our support conversation over the weekend, our pricing is a 2% commission on completed sales and the $499 is a minimum monthly spend, not $499 a month+2%.
As we are a small team we cannot do substantial customisation work, including new languages, without a 12 month commitment. This is why its only available on the enterprise plan and this is why we don't advertise this on the Shopify listing.
We are adding languages and features all the time and hope to be able to offer German with a much shorter commitment by the end of this year. We will let you know when this is possible in case you would like to reconsider.
Heard about Nibble and was delighted to have them speak at our ticketing conference a few years ago, we used them this year to help negotiate, rather than discount our last few tickets, and the users have loved it, with a couple wanting to use on their own events. It's easy to use and support is always there, but rarely used, as the platform is so solid.
Using nibble on multiple stores now , user engagement increased drastically , support is very friendly, helpful , and quick to solve any issues such as customization at no extra cost. Best thing I love about nibble is how easy it is to set up a rule it works perfectly fine with every store we run. Get rid of discount codes and annoying pop-ups nibble is the way to go, I highly recommend this software!
Your chatbot is so good that I want to buy from my own store!
Amazing Bot by an amazing team! Big thanks to Jamie awesome developer!
This app is a wonderful idea. A potential money saver as opposed to straight discounts. I had some issues and concerns and scheduled my free zoom session and the rep was very helpful and attentive.
What an incredible widget!!! I can't live without it. Such an intelligence built in. It will always negotiate the best price for me and make me money! -- Kudos to the development team ---- :)
i need help to how to install and use this app my email is plumbingbuzz.contact@gmail.com Please help and advise me!
Amazing potential and well-executed. Can't wait to see how this grows. The support is exceptional. Highly recommended www.cyprinus.co.uk
Thank you for the great feedback; we are always happy to help!
Jamie and his team have provided us excellent customer service. Great app! We look forward to working with them long-term.
Thank you and glad Nibble is working well for you!
Great app increases sales, allows us to control margin, and it’s fun for our users…very happy so far!
Thank you for the great feedback. Please get in touch if you need any help using Nibble.