Nibble: Negotiate & Convert

Nibble: Negotiate & Convert

by Nibble

Improve conversion and AOV with a smart, fun chatbot

5.0 of 5 stars(5 reviews)

Improved Conversion

25% of conversations get to an agreed deal, usually with a better margin.

Real Customer Engagement

2 minutes of conversation on average, and it also makes you smile.

Controlled Discounting

Qualitative data like never before: hello pricing insights and better discounting!

About Nibble: Negotiate & Convert

Winner of Two Retail Systems Awards 2021 including Personalised Retail Solution of the Year

Nibble sparks great customer engagement using a fun chatbot negotiation to get a personalised deal. It empowers customers to confidently shop on their terms with no need to browse for discounts and keeps you in control of your promotions. The quickest way to really “see” Nibble is to watch our explainer video above.

You might see this as lighthearted, but Nibble has a serious side too: the conversion rate is over 30% (chats which add to cart), and it makes customers smile! Use Nibble to improve customer lifetime value, tackle abandoned carts and create perfect bundles. Download the app and give your customer a unique experience and a reason to come back to you.

How Nibble Works

After you install the Shopify App enter your credentials you are ready to go:

Step 1 – Login to our admin Panel and set rules for when and on which products it should appear. These can be razor targeted, e.g. based on exit intents or user behaviour. You can also activate them with magic links for email campaigns.

Step 2- The Nibble chatbot appears based on these rules allowing the user to start an engaging and fun conversation about price.

Step 3 – Once a price is agreed, the user checks out as normal – and smiles! Simple as that!


  1. Unlimited promotion rules by individual product, category or customer cohort
  2. Behavioural tools - activate Nibble on exit intent, number of page visits or dwell time
  3. Magic links - activate Nibble via email or push notifications - ideal for abandoned carts or customer win-back emails
  4. Add on items - create perfect bundling to increase AOV
  5. Customise the style of Nibble to integrate seamlessly with your UI
  6. Get signups to your mailing list
  7. Connect post-purchase
  8. Product recommendations
  9. Comprehensive dashboard and analytics
  10. Integrates with common marketing tools like Klaviyo and Mailchimp
  11. Loads more to come....

Nibble for Enterprise

Are you an Enterprise customer? Nibble's got you covered. In addition to the above, we've got an API that can be customised down to the last detail for seamless integration.

Try Nibble for real on Lucky Voice or Orient Knives.

Free Trial

Nibble is available for a free trial period - contact us for API and login credentials. We’d be delighted to help you through the install if you’d like.

See the app in action

Explore how the app works in an example store.

View example store

Media gallery



External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.


5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews


Nibble is a really engaging way for us to offer our customers a discount promotion. The team were fantastic and helped us to make sure that the app was configured to our needs, and the Ux is very simple and intuitive to use, both from the installation and customer points of view. Highly recommend for an engaging and effective take on a discount campaign!

Developer reply

October 12, 2021

Thanks for the lovely feedback, glad it worked well for you. We look forward to the next campaign.

Team Nibble!

CRU Kafe

Great way to engage and convert customers! The support we've received has been fantastic, and has really allowed us to inject our own personality into the chats & negiotiations - almost feels like we've added another member to our sales team!

Developer reply

September 8, 2021

Thank you for the great review. We are super happy to be working together and delivering results.

Watch Rapport

Jamie and his team have provided us excellent customer service. Great app! We look forward to working with them long-term.

Developer reply

August 20, 2021

Thank you and glad Nibble is working well for you!