NimbusPost‑ eCommerce Shipping

We faced repeated issues with shipments getting stuck in RTO, and the way this was handled is honestly unacceptable.

When we raised a ticket, we were told that nothing could be done for now because the delivery team’s TAT is around **45 days just to provide an update**. After waiting for over a month, we randomly received a message saying the shipment had been returned to our warehouse. But when we checked, **no such product was ever received**.

When we reopened the ticket and reported this, we were given a ridiculous response — that we should have raised the issue within **24 hours of their email**. So let me get this straight: the delivery team can take 45 days just to respond, but the seller — the one actually affected — gets only a 24-hour window to raise a concern?

That makes absolutely no sense.

This is a **major red flag**. The lack of accountability and the completely unreasonable policies make it very difficult to trust this service. I would strongly advise anyone considering this aggregator to look for alternatives that actually operate with some basic level of logic and fairness.

All the disputes are not acceptable as i have given the dimensions and weight correctly, also they no chance or way for this big difference, all the disputes are raised after many days after delivery, i want proof and refund.. until that good bye for your worst service.

E commerce owners never use nimbus post--- full scam , no proper reply, resolution, worst support team.

We’ve been using NimbusPost since Sept ’25, and honestly the main reason we’ve stayed is our account manager, Sakshi Tripathi.

Logistics always has daily issues… stuck shipments, RTO risks, follow-ups. Earlier this used to take a lot of our time. Sakshi actually takes ownership, is always available, calls back with updates, and does strict AWB follow-ups. We’ve seen a clear drop in RTOs because of this.

We’ve tried Shiprocket and Delhivery before, but NimbusPost has worked better for us mainly because of the account management.

Highly recommended.

Nice service, Using since 3years

Hamptons brand loves Nimbuspost for Lightning-fast shipping, great rates, and seamless integration. Special shoutout to our KAM Neeraj Joshi for his exceptional, proactive support – always quick to help! Highly recommend!

We've been using NimbusPost for a while now, and the experience has been smooth and efficient. The platform offers a wide range of courier options, real-time tracking, and a user-friendly interface.

We also have a dedicated KAM, Aastha Ma'am, who has been incredibly responsive, helpful, and proactive in resolving any issues we face. Her support truly stands out and makes the entire process feel more reliable and personalized.

I’ve been working with NimbusPost for a while now, and I’d like to give a special shoutout to my key account manager, Deepika Tiwari. Their support has made a huge difference in the way I manage logistics for my business. Always responsive, proactive, and solution-oriented — whether it’s resolving shipping issues quickly or guiding me through platform features, they've consistently gone above and beyond.

Thanks to their efforts, my shipping process has become much smoother and more reliable. Highly recommend NimbusPost, especially if you’re lucky enough to get an account manager like mine.

Excellent Communication and Services. Been with Nimbus since 3 yr now. Everything is smooth. Even if any minor issues,they get resolved Quick without any complications like in any other aggregators.

Have suggested Nimbus to every other Business Owners as well. Truly Hassel free trusted partner

Special Thanks to Aanchal Goswami, for taking care of my account 24x7

Pathetic service. Totally courier supportive. They have draconian requirements from sellers. But total blindfold towards couriers services. Sellers have 48 hrs to respond. Couriers are given 2 weeks to reply. I have lost patience with 100s of escalations. This despite using their service for 2+ years and giving them decent revenue for a small organization of our size. I have moved on. Hope you guys start thinking from small biz perspective.

I’ve been using NimbusPost for a while and really appreciate the support from my account manager, Deepika. She always responds quickly, solves issues fast, and guides me well on using the platform.

Because of her help, my shipping has become smooth and hassle-free. Highly recommend NimbusPost!